Whataburger — Restaurant in Waxahachie

Me and my mom came through the drive through this morning. My mom ordered 2 sausage patties, an egg round ,a piece of cheese and a drink for herself( She's gluten free hence the order). And a sausage egg and cheese on a jalapeno cheddar biscuit combo for me. We get to the window , pay for everything and get our drinks. We proceed to sit there for 10 minutes being completely ignored. not being told that our food would take a minute, not being told that we need to pull around to the front where the curbside parking is, not being told anything. Another minute passes and my mom has to honk to get somebody's attention to let them know that we have been sitting there for nearly 15 minutes by this point. the girl that opened the window was very rude. Said "what" when she opened the window. And then tried to tell my mom and I (we've both worked numerous food service jobs) that they don't start making the food until the order pops up on their screen. While that is correct, we had already paid for our food and drinks. Meaning they should have had it ready I'm under 15 minutes. That or they should have told us they were making it with more fresh ingredients and had us pull around...

So slow at certain time. Waiting up to 20 minutes as I'm making this review. Was told they were cleaning behind the stove and then suddenly there is an update on the computer to take my money. Heard one of the workers from inside saying from inside that they forgot about the order. Not only that, but there are 2-3 other cars behind me from what I can tell. Only come here if you have time to waste. Whoever is the GM here needs to FIX UP their night/early morning crew. Ridiculous.

Edit: got my food and after 30 minutes of being here, the fries are literally so hard they are like potato chips. They are warm and SNAP. I wish I could upload a video because pictures don't do justice. These are definitely old frys that were redumped into the fryer to make them warm and appear not old. Not bothering to look at the burgers at this point. Ordered 2 meals from here and I'm definitely going to be sitting in the driver thru for an hour MINIMUM. Offered nothing for this waiting and hassle, only fresh fries.

Ordered at 4:30amish, paid at 4:44am, left a few...

They literally will ask you for extra money!!!!! BEWARE

Why does the guy who works overnight thinks that it is okay to ask for a tip when coming through the drive through,? Never in my life has anyone ever asked for extra money in a drive their and, it is not formal to tip drive through employees. First time it happened like 6 weeks ago he caught me off guard and I gave him my change for a tip!(it was like 5 dollars and some coin) told my self I would call and complain, kind of forgot. I have went twice this week and he did it a few nights ago and then just a few minutes ago. Is this a what a burger policy i am unaware of because again I feel very uncomfortable being asked that question. If this is a standard practice(I've never encountered before my 6 years coming to various What-A-Burger restaurants) then I would probably avoid going there in the future.

Every single time my order is messed up I have to wait for half of it to be remade so I can go and enjoy the...