Smoothie King — Restaurant in Weatherford

This is the last time I go to my local smoothie king. This was just outright uncalled for behavior because of a card denial. I know I have money, there’s no reason I should feel obligated to show a cashier and her manager the balance on my Mobil app because I asked kindly for some time to figure out why my perfectly fine card is declining. Even though there was no line behind me and there is no dine in for this shop… this woman acts like she wants me out of her drive through window and none more of it. I understand if I was being rude or holding up a line, but regardless the words “I can’t just give it to you for FREE” completely out of context out of line and filled with anxiety while I’m trying to explain that I do have money and I’m unsure what’s going on but I’ve had similar issues in the past with that specific vendor and some lag time with transactions. I wanted to try what I could to figure it out before resulting going back to the bank. I have my card resolved of course but the whole slamming the window in my face and acting like I’m a begger bc I’m asking for some time to see if I had my card controls off, if I could fix the problem with a phone call or just transfer the money over to another card. I shouldn’t have to give all of those explanations bc of an unexpected card error. I really still don’t know what happened with my card for the error but regardless I shouldn’t have felt that way just bc I wanted to try and problem solve b4 resulting to the bank. Again with no line, no other customer. All coming from management. There’s other smoothie shops local that I would much rather support small business over a Karen with an...

Why are we leaving one person by themselves to open/deal with morning rush?? Isn’t that a major security risk to your store??? What happens when there’s an emergency or money goes missing? Also, is showing your irritation towards customers really necessary? Blame your manager for scheduling you by yourself, not the customers who get a service from you. And why am I sitting at the window for 10 minutes, looking at my mobile order sitting right in front of me while being ignored to make other orders. I know those drive thru times look HORRENDOUS on the monitors and store data feedback. As a service worker, maybe don’t screw your staff to make profit and maybe they’d feel better working and less stressed out. I don’t blame home girl for her irritation. I blame the managers. Do better and take responsibility for running/owning your own franchise. I’m not the only review with the same complaints. And don’t bother responding with an email that goes through ai filtration to send a response. Take this as a tip. High turn over rates only mean bad management and ownership. Your employees are obviously not happy doing their job by themselves while you rake in the benefits of their misery. Literally do and...

I am updating my review because the manager contacted me and made it right. Thank you for correcting the problem.

I order smoothies from this store online every time. It is NEVER ready when I get there. This last time I ordered my smoothie there I walked up to the outside counter to get my smoothie and it was not ready. They continued to make smoothies for people in the drive though who ordered way after I placed my order online. They also made smoothies for a person who was in front of me who just placed an order before mine. Every time I place my online order there, they do not make my smoothie until I get there. My lunch and breaks are short I would really like for my smoothie to be ready when I get there so I can get back to work on time. I never have this problem at other Smoothie Kings. One other time I ordered two smoothies there and they were not full to the top....