Panera Bread — Restaurant in Webster

Most Paneras I have visited are pretty consistent with food and service when I eat in. This one continues to disappoint me almost every time I order drive through. The last two nights I drove through for the same meal; a bowl of the onion soup with a medium green tea a piece of bread and butter. Both times something has been missing from this simple order when I get it home. Yesterday, there were no croutons, no butter for the bread and of course no knife (why would I need it. I didn't get any butter anyways.. ). Today, there was butter, two bags of croutons, but no bread and no knife. (why would I need a knife, they gave me no bread to spread butter on). This has happened many times at this particular Panera's drive through. I cringe every time I need to get something other than a drink.. On the up side, the soup was good and so was the drink. I guess I shouldn't complain. After all I paid $8.65 and left a tip of $1.35 For that they get 2 stars. Should I decide to go back and use the drive through again, I am going to ask that they take everything out of the bag at the window and put it back in so I can see what is in there before I drive home and end up...

This location has a service issue and is not very well run by upper management.

I picked up 100s of door dash delivery's at this location over a year and let me tell you about this store.

They have two registers but only ever staff one, the front person is constantly not in the front there in the back doing god knows what, so you will just sit in the lobby at the register just waiting.

Waiting and waiting and waiting. I Have caught the managers and employees just sitting behind the wall, gossping, telling stories, well customers are in the front waiting to be serviced.

You will watch employee after employee walk past you, none will serve you because they are not the cashier but neither will any of them go and get the cashier. Incompetence.

If you have a mobile order and they make it, will just sit there because nobody is working the register to give you the order, it just sits there getting cold.

Classic case of they do the work to make the food and then just drops the ball on the delivery of the food to the person because you want your front end people to do a million other things besides be in the front where they should be doing what you actually pay...

Let me start by saying I have been to many Panera Bread locations and it is normally a great quick place to eat. Anyways, I stopped in the Webster location for the first time today and I ended up leaving without even ordering anything. There was a long line that wasnt moving, I actually saw one of the employees being horribly disrespected by a manager in front of a room full of customers, including myself obviously. The girl looked like she was going to be in tears and from what I could hear she didn't do anything to deserve being treated this way. I did see the nametag of the manager, which clearly states that she is a manager. Her name was Kareen or something like that. She was being very unprofessional screaming in front of everyone, I can only imagine how the employee felt. The girl who was being yelled at just kept replying "im sorry" and the manager just wouldnt stop so I decided I was too hungry to wait any longer. I hope thats not the way things are there all the time. I wont be returning...