Michael's Family Restaurant — Restaurant in West Allis

Having been going to Michael's for over a decade. This was the worst overall service ever! Waitress took drink order along with dinner order. Brought out soups (both suppose to be clam chowder) he got clam I received dumplings, rejected that. After receiving correct soup, had to ask for our beverages. Then, we were served each others beverages. Fine we can switch. Look on the counter (not under heat lamp) fish fry sitting...5 minutes later my partner's Walleye dinner comes up and waitress grabs fish fry off counter, brings both dinners to table. Meal warm, she does offer to have it redone, but they weren't taking anymore Togo orders and it was 706 pm. Also, no ketchup on the table, never came back to check on refills or anything. Another waitress asked if I needed to go container. Took it home to reheat. We both understand staffing issues...but, we both have been in the restaurant business (front and back of the house and distribution). It looked very much like lack of proper training and no apparent management working. I rarely will post a bad comment, but after coming for a long time and having good experiences. This...

My wife and I stopped in right after a doctor visit craving some breakfast. We were seated promptly and served our beverages. Notice they were fully staffed with waitresses but it seem we were invisible to them all. Once we noticed a table that was seated after us received service that's when my wife mentioned, it's time to go. Once we mentioned it to the hostess who I believe was the manager/possible owner didn't seem very interested an giving us a genuine apology and told us "fine you can go without paying for your drinks" that was really poor customer service. Now, I have been in the food service industry for over 20yrs and I have never experienced such unprofessionalism, I have never pulled the race card ever in my life but I did feel a bit of that visiting this establishment. It's sad to say that but I guess I'll never be stopping at Michael's restaurant. One word of advice be more attentive to your customers. Last thing you guys weren't even that busy when we first walked in on top of it so no excuses....

Went there today since it’s in our neighborhood and it looked to have good reviews. I have to say their marinara sauce was good. I had the broasted 1/2 chicken which was bland along with the American potatoes which was also bland. My bf’s fork had crusty stuff on it so he got disgusted. The waitress was nice but she disappeared after I gave her the cash for the bill. (The bill was discreetly placed on the table before we began to eat.) She never refilled our waters so I had to drink my daughter’s. I ordered a Pepsi for my daughter but she gave her a milk instead. (I even asked her what kind of soda they had and she said Pepsi products) My meal said it came with a desert but she never offered it and never offered us to go containers so we had to ask someone for them. It was very disappointing because I gave her over a 30% tip knowing that we had 3 kids that may be a little messy. So I guess you got your tip and decided to leave us alone for the rest of the duration? It was not busy at all. Yea NEVER going...