McDonald's — Restaurant in West Bend

10:30 pm. Quarter Pounder Deluxe meal. Sprite tasted like seltzer water. Lobby was locked and there was a line in the drive-thru, so I walked up to the window. Didn't want to wait while my food got cold. Was told it would be a while to change. Forty years in the the restaurant business, so I am familiar with bag-in-box systems. It doesn't take that long to change and run the line thru. At that point, they should have offered to make me a fresh meal. Your employees were presented with an opportunity to win me over, instead they blew it.

I asked for a coke instead and was given a watered down soda. Most of the ice was melted. I set my first soda on the drive-thru window ledge and began to walk away when I was told by a female employee they can't take soda back. I told her to throw it out. I was told to throw it in the trash container across the parking lot. I don't care what your policy is. My policy, if I get handed seltzer water instead of Sprite you can take it back and dump it out. Great policy you have...real customer focused!

Got home. Burger container was smashed on one side with most of the mayo on inside of container and sides of top & bottom bun. All three pickles on opposite side of burger half-way hanging off. Sloppy mess! Fries were cold! Took back and asked for a refund. Never an apology.

What they should have done was offered to make me a fresh meal. Not even an offer of a free sandwich, free coffee, soda nothing. I know you have these bounce backs, I have been given them before. EMPOWER YOUR EMPLOYEES TO FIX MISTAKES!

I can live without...

The restaurant has 2 speakers for ordering. Car was at 1 and I pulled to the other. They finished their order and I waited. Then another car pulls up to the speaker, we both wait and then the other car has their order taken. I waited again. Finally I call out and someone finally takes my order. This though is not why I did this. When I get to the pickup window waited a bit for the sandwich. Nothing unusual. But the gal at the window was too busy talking with her coworkers to do her job. They were wondering where another gal was. Late. Looking out the driveup window. She opens up the bag. Looks inside. Folds it. Opens it again. Looks inside. Folds it again. Finally hands it to me. Hands me my drink and closes the window. She was polite to me thru this. But as she handed me the soda I asked her for a straw, which is another asinine idea that I need to request a straw to go with my soda. The person with that stupid idea of the year should be fired. What she did instead was to continue her conversation with her coworkers rather than pay attention to her customer. These teens have no concept of what customer service is. This is the fault of every manager in the store that will NOT teach these kids what they are...

If you are in search of a fast-food chain that offers quick, easy and affordable meals, McDonald's could be the option to consider, but the quality of food and service are inconsistent.

On the positive side, McDonald's has many locations around the world. It makes finding and accessing their restaurants extremely convenient, regardless of where you are. Additionally, their prices are very reasonable, and you can enjoy a satisfying meal without having to spend an exorbitant amount of money.

On the downside, the quality of food and service is often inconsistent. Although the fast-food chain has many classic options like the Big Mac, their food can occasionally be stale or cold, leaving you feeling underwhelmed and disappointed. Similarly, there are reports of deficiencies in customer service, where employees can be less than accommodating at times, which can be frustrating for patrons.

In conclusion, I would give McDonald's a three-star rating out of five. While their prices are affordable, and the number of locations is extensive, the inconsistent food quality and service can detract from the overall enjoyment of eating...