The Chocolate Factory — Restaurant in West Bend

Me and my 13 year old son, visited this restaurant on Saturday, April 23rd, 2022, about 2 p.m. for lunch, the weather was excellent that day, 78 degrees, so we thought we'd try out this great ice cream shoppe and restaurant. When we arrived, there was a beautiful outdoor dining patio with light's, where people were enjoying their lunch. Upon entering the restaurant inside, there were families enjoying their lunch inside the restaurant, where there is plenty of seating. Some people were ordering and sitting at comfortable booths, and some people were ordering their lunch on their work lunch break, who came in and picked up their lunch. Everyone was kind and respectful. What a wonderful little place, If I could have given this restaurant a 10 or 20 stars, I would have, because, for me, it definitely had a beautiful wow affect !!!! :) This was a cheery, brightly, decorated in super cute decor, I loved the colors of aqua and yellow, that made me feel happy, something reminded me of my youth, which was a good and happy time. As you enter the inside dining area, you go past a very nice outdoor dining area, like a beautiful patio with light's. Once inside the restaurant, there you will find nice booths, tables and comfortable chairs, with lighted lanterns on the ceiling and the ceiling itself has a tin ceiling, that was super neat. It was a whimsical, old fashioned but modern day flair, it was simply gorgeous !!!! :) There are also canvas art of food throughout the restaurant, which also reminded me of the older days, but again with a modern day flair. This is an excellent restaurant, very friendly, helpful, and great customer service. One lady that I believe was the manager, helped us with choosing the ice cream scoop size and matching 2 different flavors together. There was a very nice young man who helped us with our order of 2 ice cream cones, asking us if the ice cream amount was perfect for us, and it was. These cones were, double scoops on dipped chocolate, candy sprinkled, chocolate chip on the edge of the cones, which come with a nice plastic cone under your cone to catch bits of chocolate chips and sprinkles and even ice cream, that was very nice to have, my very first time to have something nice to keep you from having dripping ice cream, and the price was excellent, for 2 cone's, we paid only $8. they were beautiful cone's, we loved it !!!! :) We also received 2 sublike toasted bread buns, with larger than the usual frank hot dogs, I think they were even larger than Ballpark Frank's, with real chili on them, the price for 2, was only $16. and they were absolutely beautiful and delicious, we loved it !!!! :) The lady who seemed like a manager called our number and she had a great smile, when I received them on a tray wrapped in a paper on a hot dog basket, I was pleasantly surprised and said, oh wow, these are nice and the lady who served us, who seemed like a manager, said yes these are yours, enjoy, with such enthusiasm smiling and very great friendly customer service, and the warm welcome made me feel happy. The soda machine was super clean, we watched the lady clean all around the restaurant as we ate. Another girl was putting napkins in the napkin despenser's, which are at every table for your convenience. There are at least 3 very nice trash receptacles within the restaurant and at the outdoor dining area. It was very clean throughout the restaurant, bathroom area, inside dining room area, and outdoor dining area. It was an exciting experience for me and my 13 year old son who is autistic, everyone in the restaurant treated us with great respect and I can't wait to get back for another ice cream cone, maybe even today, this is now one of our favorite places to go in Wisconsin, we absolutely LOVED...

I love the different Chocolate Factory restaurants. We have the best here in Cedarburg, Wisconsin. So when my wife and I went out for a drive on a hot, humid Saturday afternoon to have some mint chip ice cream, we drove through the countryside and ended up in West Bend, taking a chance they'd have a nice ice cream shoppe somewhere. My wife noticed the CF and so we pulled in. While my wife and our dog waited outside sitting at a table with an umbrella to shield us from the scorching sun, I went inside to order. There were four employees behind the counter area prepping meals. After standing there for a minute, one woman looked over and asked, "Are you ordering ice cream?" I nodded the affirmative. "Someone will be right with you." As I waited, a couple came in behind me and waited to order ice cream as well. While we waited, a woman came in to order food and walked up to the cash register. A young man from the group stopped what he was doing to take her order. A young woman who was in the group of employees came over and began to scoop out some ice cream. She was none too happy. She never made eye contact with me or the couple. She went about her business and then took her employee "ration" and left. Meanwhile a father with his young son came inside to order ice cream. So after about five minutes, finally the young man who took the food order of the woman who came in after the first three of us came over and tool my order. He was kind and polite. He was efficient. I paid. I even left a decent tip for ice cream. The ice cream was tasty, as it always is at CF. The metal bench/table was okay and I was happy we had an umbrella. Pretty soon everyone had their ice cream. The lady who ordered her food was picking it up as we were finishing our ice cream. Definitely not as well run as our Cedarburg location. But once we got our ice cream, it made...

Stopped here a out of town guests for a sweet treat and really wish I hadn't. For the price we paid for hot fudge sundaes...it should actually include more then a light drizzle of chocolate. And the fudge was cold and hard to boot? But what made matters worse was how rude the girl helping us was. She seemed as if we were inconveniencing her. They also had a sign stating they carry dairy free options which was great because one person in our party is deathly allergic to that. So we asked about it and got a huge huff and rolled eyes at us. Seriously? She proceeds to tell us that MAYBE this might work? What do you mean maybe? This isn't something we can take chances on? I realize people have bad days but something like that is unacceptable. Feel like we would have been better served and with better sundaes at the...