Torrid — Local services in West Bend

The cashier made a mistake with the transaction, which I didn’t catch until I saw an incorrect credit to my account. I called the store and was told I could drive back to the store (45 minutes one way) to fix the error or call customer service. I opted to called customer service. 49 minutes into the call the CSR conferences me on with someone at the store who didn’t realize I was on the call. I listen to a person saying the error was not their fault but was somehow tied to discounts given online. The transaction was an even exchange but I was charged an additional amount due to the cashier’s mistake. Ultimately, I received the credit but don’t feel comfortable with how this was managed. I plan to close my account and will shop elsewhere. The disconnect between online and in store services isn’t...

The staff was friendly but the whole store wreaks of cigarette smoke. The further into the store you go the worse it gets. The smell was in the clothes so you can’t say it was just a patron. It has to be an employee that rolled in an ashtray before coming in to work. I could barely breathe in there and when I walked out my throat hurt and I kept coughing. I can’t help but think of how much of the merchandise is ruined...

I’m so excited this store has come to West Bend! The great service I have received in the past from distant stores, I have experienced (plus more!) from this store. I’m not sure of the associates name, but she used to work with the WB library- she was phenomenal! I will be...