Estelle's Cafe & Lounge — Restaurant in West Chicago Township

Sat at the bar, had drinks and ordered a burger when there was maybe 15-20 people in the entire place. It was a weekday around 10pm, and wasn’t busy as the show next door was still going on. Eventually patrons started coming in and they prioritized the new orders as burgers and fries started flying out to the new tables that were sat 30 minutes after I’d ordered. After 45 minutes I asked the bartender if mine was still on its way, just in case the order slipped his mind. He explained how busy they were but it was clear he forgot that I ordered half an hour before the rush, while the grill had some down time.

Overall it took an hour and 30 minutes to get a burger and fries and was never acknowledged that they just forgot my order and fired it once the rush died down. Bartender was rude when I asked, and also wasn’t attentive otherwise. Probably would have spent 2x as much on drinks and addt’l food for my friend that met me, but they didn’t want to wait another hour plus for food and the bartender just let us sit around with empty drinks for 15-20 minutes at a time.

In addition to that the bouncer was smoking weed all night as he was watching the door. Smoke was constantly blowing in as patrons came in and out and having employees be that intoxicated who are supposed to be watching occupancy capacity and be aware of problem patrons and remove them before people get hurt is a safety issue.

Food was good though so I gave an addt’l star for that, otherwise it was basically a 1 star experience and not worth a return trip. Unfortunate, because I’d heard good things and went in with high...

The bartender At the bar treated my group very poorly. When we immediately walked in, he told us he should’ve kicked us out (told us the owner didn’t like us). Which was odd since we have been to this bar before, but we stayed. For most of the time that we were there, we were ignored and had to walk to the other side of the bar in order to order any drinks. Later on he told us he was unsatisfied with the amount that we were tipping during their happy hour. Upon further questioning, he only counted the cash tips, not the tips on the cards. Therefore, his complaints were invalid because we were tipping more than appropriately. Most of us paid tips on our cards. I thought tipping was based off good service and found it rude that he was complaining so openly to us during happy hour on a Friday night.

At one point, he told my group of 12 to leave the bar and took full drinks away from a few people who already paid. We were not drunk or being rude, we were just a group celebrating two birthdays. When we asked him why we were being kicked out, he ignored us. We calmly tried to ask several times what had happened for this to occur, but we were ignored. Our group has never been treated poorly before this experience and we will be sure to...

They have an awesome selection of beer. They have a nice selection of liquor. The drinks are cold. They have hot tea too for the non drinkers on cold days. The music is good. The vibe is chill. Good tracks on the Jukebox to choose from. The food....questionable (-_-) Every time I eat here I want to give them the benefit of the doubt, but their burgers are without a doubt, the most blandest slop I've ever ate. Add some goya and more seasoning to the meat my mannn! I was hoping that the blue cheese and the bacon on my burger would make up for their under seasoned patties, but nope. Still terrible. The buns get all soggy and sloppy and they probably need to switch to pretzel buns. The BLT was more bread than BLT. They try to fill you up on the Texas toast as a means of skimping out on the bacon lol I don't feel I'm getting what I pay for. $12 for a bland burger just doesn't sit right with me. I have to slop a ton of mustard on there just for it to have "Flavor". I'd rather walk up the street to Umami burger or the corner burger joint by the Library for suuure! The most flavorful thing on the menu is probably the sexy fries and fried pickles cause you know, you can't get fried food wrong. Other than the food, this is a good...