Augustino's Rock & Roll Deli and Grill of West Chicago — Restaurant in West Chicago

Forced to stop supporting a small local business - I have been a loyal customer for the last 25 years with the attitude of always wanting to support a non franchised locally owned business. I am disappointed with Augustinos business policy of 1 strike and you are out not giving grace or mercy — here is what happened —-an honest mistake I was refused service today — we had one online incident about 3 months ago we mistakenly placed a takeout order at the Carol stream store assuming we were ordering at the West Chicago location .. so when we went to pick up our food they made us aware of our mistake - we did not have the time (with a hungry child in the car) to drive from west chicago to Carol Stream - we asked if they could make our food but would not serve us at west chicago unless we paid for the order at the Carol stream store as well. (2 burgers) The manager said that they are not willing to accept any loss and that was their strict company policy. This was not a premeditated scheme and not purposely done. Mistakes happen and we are...

for years I used to be a regular customer of the Augustino's in Carol Stream IL. My family would actually get take out there, bring it home for parties, get-togethers, birthday parties etc. etc. I recently went to the Augustino's in West Chicago IL. anticipating the same experience. I asked for an American sub, which I could not eat until a little later, since I live so many miles away now, when I got home, I opened it up and it was an Italian sub with a massive amount of onions on it, I can't eat onions, it was $18 for a sub with the fries, no drink I was very disappointed... The experience as well was different from the original restaurant, its twin Store, where they used to have glass, where you could watch everything they did and how they made the food. Here it was like waiting at an McDonald's... It had a nice decorative atmosphere I will admit. It was all done up with nostalgic mimicry, and old-timey music to match.

⚠ Just make sure you check your take out...

Was driving through the area and saw this place. We brought $35 worth of cold food after waiting 15 minutes in drive through. Very disappointed! Fries cooked in old cooking oil. Very nasty and cold. I called the restaurant about the beef sandwich in particular and explained this was not what I ordered and was told by management they would replace it when I was in the area again. Showed up to get replacement and was told I need a receipt of purchase. I explained that I didn’t have it but did have my bank statement. Offer to show my bank statement and was denied. Food is very expensive to be served cold and the customer service is poor. I was so excited about the gluten free buns option for the beef and would have love to really try it but they didn’t dip it as asked or add cheese and peppers as requested although I paid for it. It was dry and cold! No cheese or peppers made it disappointing and fit for the garbage. As a repeat customer, I will...