absolutely the worst delivery service i’ve ever received in my life. grubhub uses no. 1’s store for their driver and after waiting well over an hour for our delivery, the man calls us saying the entrance is closed (even though the closed entrance explains where the only entrance/exit is and we had wrote it in the instructions) and trying to explain that he is SCREAMING at us our address and quite literally verbally harassing us saying the address isnt the same as the other entrance (which we have no control over only the fire dept can open that entrance and i gave our building address) yelling so loudly I could barely understand. There was an obvious language barrier which I get I work with Spanish speakers but there is no reason to be screamed at with the top of your lungs when we’re trying to explain what we already wrote in the instructions. He then starts facetiming us after I called the restaurant to complain and was hung up on and had to call back and explain that we don’t even feel safe answering the door anymore and he can just leave our food at the door because we’ve had someone waiting down there for 20 minutes when it said it would be delivered and never was. By the time we got our food we all had to reheat everything. They offered no compensation or alternative solution saying they’d leave a note but this is just the most outrageous delivery i’ve ever experienced and do not recommend ever ordering from this restaurant in any regard but especially not delivery unless you enjoy being...
Read moreWhen I called in to order, the man over the phone was very pleasant, he answered all of my questions politely. I ordered the Pupu Platter and Sesame Chicken chef specialty, the delivery driver was also incredibly friendly, he even called me to verify where I was (I've had experiences where my food was delivered to the wrong address by other restaurants). The Pupu Platter was delicious, my favorite was the shrimp toast, fried chicken, and ribs. The sesame chicken was amazing as well, not too saucy, but not dry, and the rice was proportionate to my order, making it more enjoyable. I will most definitely be ordering from these guys again. 10/10 Would most...
Read moreI spent $30 here. When I asked for duck sauce she handed me only 3 packs. When I asked if I could have a few more. She wanted to charge me for them. Mind you I purchased $30 worth of food. Then when I got home and looked at the detailed receipt that I asked for. I see that she charged me for an eco bag, that I wasn't asked if I wanted. Because if she would of asked. I would of said no, the paper bag that it is already in is just fine. Really didn't need the paper bag to go into another eco-friendly bag. When the paper bag was eco-friendly enough. Stop it. Just wanted to let everyone know that this...
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