Chick-fil-A West Hartford — Restaurant in West Hartford

Carlos is a SUPER Manager at the New Park Ave location in West Hartford, CT. I cant remember his last name. It was a long last name lol. We were waiting for my lemonade to go and he came up to us and made sure we were all set and taken care of and it came up that I ordered the frosted lemonade bc I thought they didnt make a frosted peach drink. I thought they only had a peach milkshake. He was all over it. He told me they do serve that and he went behind the counter and to where they cook and he made sure he got me the frosted peach drink in 2 seconds. He treated us like VIP's. He even brought it out to us from behind the counter and handed it to me and thanked us for our visit. When we first got there, we ordered food to dine-in and while we were ordering he was behind the counter walking by and stopped to wave to us and ask us how we are and if everything is going okay and made some small-talk about the weather. He was also the one who brought the food to our table! And we aren't regular customers or anything so it's not like he knows us. We Highly recommend this location. The other staff were very friendly and...

Chick-fil-A has about 3,000 locations in the U.S. It was founded in 1946 in Georgia.

I was in the area and needed a quick and easy lunch. This fast food chain is in the same plaza as Aldi's. They blocked off certain lanes and there were signs directing traffic. The drive through had two areas where lines could form.

There were only a couple of vehicles ahead of me but they moved quick. They had a limited time special called the Hot Honey Pimento chicken sandwich. I love pimento cheese, honey, and spicy flavors so I had to indulge. The sandwich was expensive around $8 and change, but it was so good. I also got a 5ct chicken nuggets kids meal for my son and another 5ct chicken nuggets for my other son. Total was $20 and change, definitely on the higher side but I think Chick-fil-A has quality fast food and customer service. The person at the intercom and window was super pleasant.

Typically I don't go to Chick-fil-A's too often because lines were long at every location I've seen; although, their lines do move fast when I actually do go. Also, I don't care for some of their values even though their food is great...

I’m extremely disappointed with the service provided by this Chick-fil-A . Not only is it the worst service that I’ve ever received at a Chick-fil-A but it’s some of the worst service that I’ve received at any fast food establishment. I went up to the drive thru line and it was minutes before anyone even greeted me . Once someone did answer, I had to repeat my order 5 times and they still didn’t get it right . The young man who was taking the orders didn’t have any manners and was not polite at all . It was a bit embarrassing . I had to pull up to a parking space and wait longer for them to get me my food. Once I finally got my food , there were items missing from The order and once again my order was incorrect so I had to go inside . I worked at Chick-fil-A for years so I try to have compassion because I know that it’s not the easiest job to have , but this is simply unacceptable. This is not the service that Chick-fil-A prides itself on . This type of service really speaks volumes about the operator of this Chick-fil-A . The employees of this Chick-fil-A need better training and...