Rita's Italian Ice & Frozen Custard — Restaurant in West Hartford

Me and my friend came because the one in Rocky Hill closed down, and the worker absolutely did not know what she was doing. We ordered and she stood there staring at us till we repeated it again saying again it’s what we wanted. When we asked for a sample she gave us the wrong flavor. When she went to put custard in the cup she got it everywhere and didn’t know how to swirl it so it’s spatted on the bottom. It was a Gelati but it had barely any custard on the bottom compared to my friends but we got the same thing. My friend got so much custard on her bottom of the cup and I got a tiny squirt cause she didn’t know how to work the machine. Then when she went to put the ice she got it all over the cup and didn’t pack it in so there were giant air pockets and barely any ice but I didn’t have the heart to correct her again. She went to put custard ontop of my friends and did an ok swirl so I was excited but when she did mine she put a tiny dollop, no swirl and barley any custard so I had to ask for more. Thought the entire process she kept looking at me smiling awkwardly like she didn’t know what was doing and was looking for my opinion. In the end I wanted to ask for cup covers but she already made so many mistakes I didn’t want to add more pressure.

It just doesn’t seem like she was well trained. She was nice but not efficient and I barely got what I asked for. I paid 6$ for a screwed up Gelati.

Rocky...

I had the privilege of going to Rita's and having Italian ice with custard. I first saw them on Undercover Boss and their Italian ice looked delicious. And it was. I also, had the custard and oh my! 😋

The Italian ice wasn't too sweet and it was flavorful. As for the custard, it was thick and creamy. They do allow you to try the flavors to help you make up your mind. It was recommended to get both Italian ice and the custard, that way you will have the best of both worlds. (Mixing the two was delicious.)

The place was nice and clean. They had a lot of different flavors, and the place was very warm and inviting. The staff was very knowledgeable and friendly as well. Its located in a plaza off the main with ample parking. It's handicap accessible and they have a small seating area where you can sit and enjoy your treat. There is also, a few placing in the plaza to get something to eat and then you can stop off at Rita's for dessert.

I plan to go again when it gets much warmer. That way, I was very pleased with my...

Rita’s is truly like no other place I’ve ever been to. We drive 45 minutes just to come here for their ice, custard and happiness. Rita’s frozen custard is just amazing. It’s sweet, creamier and thicker than a regular soft serve ice cream. Their Italian ice is some of the best I’ve ever had. You really can’t go wrong with any of the flavors they have. They are all so good! I highly recommend the gelati, and have a couple different flavors of ice with it. My personal favorites are watermelon, chocolate covered strawberry,, strawberry lemonade and sour patch red. The sprinkles they have are really good too. Worth the trip, even if it’s an hour away. There are so many great restaurants...