Frida Mexican Cuisine — Restaurant in West Hartford

While the allure of captivating imagery and vibrant narratives on social media may create an inviting perception of Frida's, my recent experience with my family at the establishment diverged significantly from this portrayal. It is pertinent to note that Frida's observes its busiest hours during the Monday through Friday happy hour period from 3 to 6 p.m., compounded by its limited seating capacity. Consequently, parties of five or more can expect wait times exceeding an hour. Upon our arrival at approximately 7 p.m., we were courteously received by the host, who estimated a 30-minute wait for our table, yet failed to provide a follow-up notification system. After observing customers departing without any communication, I approached the host after 50 minutes, only to receive vague assurances regarding table availability.

Subsequent discussions with the manager highlighted my reservations regarding the service quality, notwithstanding my initial anticipation spurred by social media acclaim, the restaurant's aesthetic appeal, and its Latin heritage, which resonated with my desire to support cultural establishments. The lack of reservation options further compounded our frustration. Despite the manager's empathetic response and a gesture of goodwill in the form of a 15% discount, our dining experience remained underwhelming. While our waiter exhibited commendable attentiveness, the culinary offerings failed to match expectations. The pink lemonade lacked vibrancy and flavor, and the chips and salsa were devoid of seasoning, failing to evoke the anticipated Hispanic culinary authenticity. Although the queso fundido with chorizo garnered praise, other dishes, such as the chile relleno and quesadillas, left much to be desired, lacking the anticipated zest and distinction.

However, the dessert offerings, namely the tres leches and churros, provided a redeeming conclusion to our meal, offering a glimpse of the culinary potential that Frida's could achieve. Reflecting on our protracted wait and ultimately mediocre dining experience, it becomes apparent that the establishment's acclaim does not necessarily translate into a commensurate dining experience. For those willing to endure extended wait times, Frida's may hold some appeal, but for those seeking authentic Mexican cuisine without the accompanying inconvenience, alternative dining options may prove more satisfying both gastronomically and...

Update: Adding a STAR! Went back again - Guadalupe, our server gets 5 Stars. It was noice to be back! This time for an appetizer we shared the Nachos Pastor...fantastic! And plenty for 2+. The Tacos Campechanos were delicous as well though we had to take a break after those Nachos to make room. The (made on site) Tres Leches cake for desert was nice and light, did not make us feel uncomfortably full. The Caipirinha was average and overpriced in my opinion.

Interesting menu. Aside from my comments below, given the opportunity, we would probably try again. We started with the beef Columbian empanadas. The were good and not what you would have expected, the crust was not what I have experienced before - which is a good thing. They were hot except the middle was refrigerator (or recently defrosted) cold. Had we been asked, I would have mentioned it but we weren't. The main courses we ordered looked like they came out of two different kitchens/restaurants. Both servings were plentiful but the enchiladas in mole sauce and rice (though delicious) were just put on a plate and served. The Frieda Tower was extravagantly molded into a bucket and turned over onto my plate...and it was way too much! I ended up just eating the (overcooked) shrimp and there was ALOT of it and octopus after I couldn't eat any more of the veggies. For desert, churros and corn cake. This time I was asked how my corn cake was, I said I'll tell you in a second as I put my spoon in to take my first take, but he (rudely?) Just walked away. Also...nowhere is any mention made of the restaurants namesake! Let the customers know WHO she is and her story! In summation, large portions, generally a high quality of ingredients. Dinner with 1 beer, 2...

I've been coming to Frida off and on for quite a while now. I don't know how I haven't written a review yet, so here goes! Lol.

Atmosphere/Appearance: Set right off of New Britain Avenue in the old Tapas building is this lively, beautifully decorated, chic, modern restaurant! I love the energy in here, but it does seem a big tight in there. I get that they want to get as many people in the building as possible, but it just feels cozy at times. There's exposed brick on the exterior walls, deep, grey-ish wood that creates the base for the floor and some half-walls. The ceilings and walls are very brightly decorated thus making you feel like you are in Mexico having a grand time!

Service: Most of the time we came here we sat at the bar and we had no complaints. It's also awesome to see the owners in there working, helping out and being a part of the action, not just an absentee owner!

Food: I've had everything from wings, tacos, guacamole and much more. The food is delicious and there's nothing to complain about!

Value: It's definitely a step above your usual cheap Mexican food and rightfully so! You can certainly run the bill up here with drinks, but it won't totally break your pockets.

In conclusion, I love coming here to kick back, try unique drinks, unique desserts and just have GOOD FOOD. Period. Check this place out if you're in the area and if you can get in!...