McDonald's — Restaurant in West Hempfield Township

I used the mobile app to place an order and pay. I then parked in spot number four and indicated my location upon arrival. I waited easily 15 minutes without my order being delivered curbside. I finally called and told them I had been waiting while 10 cars and trucks went through the drive-through. They apologized and said my order would be right out and they were very busy. Another seven minutes later they bring my order. I get home and find that my happy meal for my grandson had a Mc double burger with extra pickle in it. The Mc double had been made 15 minutes before I even placed my order. I ordered a cheeseburger happy meal with ketchup only on the burger. My grandson would not eat it. He could taste the pickles and the onion. My sandwich was supposed to be a fillet with extra tartar sauce, but I received a fillet fish with no tartar sauce that was dried out.That sandwich was made 10 minutes before my order was placed! I called them, and they’re sending me out a coupon. How nice. That doesn’t help me with the lunch picnic we had planned today. This is not the first time I have had problems with my order at this location. And using the mobile app doesn’t seem to save me any time. In fact, I end up waiting longer than if I had just stayed in the drive-through line like...

Just some friendly little advisement for the management at the Columbia, PA McDonald's: In the future, the next time a customer asks you to please turn down that arctic blasting AC in the dining area first thing in the morning, then be a good little mensch, and... DO IT. Because your job description tells you that it is entirely appropriate to be cooperative with your customer base. Personally, I have no time to shell out money to socially retarded businesses including ones who're too arrogant to answer a customer properly. Case in point: When I asked you to turn the AC down a little bit, your answer to me was: "Honey, that's not in my control, right now." then you walked away. Unacceptable. The better and more customer-friendly answer you should have stuck with, should have been something like: '... I'm very sorry for the inconvenience, sir; as soon as I have a free moment, I will try to turn off the AC, temporarily.'

Not very difficult to do, that is... if one likes their line of work. See... being grateful is not merely limited to the poor. It also extends to...

I ordered steak and cheese BISCUIT. What I got was steak and cheese BAGELS. I returned and showed the manager my mobile order specificity showed steak and cheese BISCUIT. She was angry and few minutes later, i got the bag and I returned to my car. Guess what? It's still steak and cheese BAGELS! I returned and the manager were yelling at me, saying "I don't know what you want, I don't know what you want." I pointed at the mobile order AGAIN. Manager went outside to delivery damn food, the another staff gave me the bag. I stayed and looked at the sandwich to make sure it's correct. STILL WRONG! It is sausage and cheese biscuit. I slammed my hands on the counter top and said AGAIN WRONG! This time I showed the staff, not manager my mobile order. The staff finally got why. The manager came in and I told her it's THIRD TIME YOU GUYS GOT WRONG ORDER. She started act crazy on me and kept saying "I don't know what you want from me." The staff explained the manager what's WRONG. Few minutes later, I got the bag. I stayed here and check the sandwich. FINALLY, it's correct one. You gotta let...