Insomnia Cookies — Restaurant in West Lafayette

Insomnia Cookies had a deal that they posted about where you could go to insomnia in Pajamas and get a free cookie, when I got there a group of 5 was already there in their pj’s. They said that they were being completely ignored. I knocked on the window to ask any of the three employees for help but nobody even looked at me, the cashier was actually eating a dark chocolate chip cookie.

Like, how rude of you to eat cookies right in front of the group of 5, which was now 7 waiting at the door. The employees were also not wearing their mask, unless dangling the mask from one ear to talk and eat is considered wearing their mask.

The funny thing was that the employees were mostly in pajama pants too! Maybe they wanted the free promotional cookies for themselves.

I called their phone number and I waited for 3 minutes while looking inside insomnia, nobody picked up a phone.

2 more joined the group of 7, and we informed them of what was going on. They were shocked and reluctantly walked back to their car, their night like everyone else’s had been “ruined”.

Basically I drove to get a free cookie and to actually buy some for my roomates, didn’t get any service or any help in ordering. Saw the employees not wearing mask, in pajamas eating cookies while completely ignoring the groups of people at the door. 0...

I ordered cookies for my daughter's first day of classes with a 4 hour advance delivery time. When it got close to the delivery time, I got a text saying the cookies were picked up, but they never showed. My daughter got a text about the arriving cookies, and went home to be there for the planned delivery time, but then kept getting updates and delays for her delivery time....for close to an hour.

I finally called the store and was told that "the driver probably took off with your order, sorry". I couldn't believe it. When I asked what was going to be done, I was told that I could get a refund, or they could redo the order and deliver it again, but that it could be hours before they could deliver it. When I said I'd take a refund, I was told fine, then there was a pause, and then I was hung up on. I got an email 2 minutes later with a refund.

Unbelievably poor service and so unfortunate to have my daughter's surprise not only ruined, but to have her wait for an hour with multiple inaccurate updates, without ever getting her surprise.

Definitely suggest going with Crumbl or any other cookie shop if you actually want to reliably get cookies as a surprise for...

i thought, since this place pretty much only does cookies, that the cookies would be bigger than normal or taste better than normal but nope. crew was sketchy, slow and only mentioned that they were out of several flavors after i ordered. like, dude working there had no idea what was available and what wasn't until he reached in the "warmer" for them. the building was dirty and the box used for my order had a liner that already had stains from something else sitting in it beforehand and had been removed. cookies were mid, at best, and cold, which was surprising considering they came straight out of the "warmer" behind the front desk. some of the cookie flavors straight-up just suck. there are at least three local bakeries in town that blow this place out of the water by offering a bigger, better cookie at a lower price. the only reason you would ever go here is because you are drunk and everything else is closed. if it is during the day, go to scones and doilies, sweet revolution or o'rears. you'll save money and get a...