Purdue Convocations — Local services in West Lafayette

I recently attended the Broadway tour of Hadestown at this venue, and unfortunately, the experience was far from enjoyable due to poor management and lack of audience etiquette enforcement.

The show was delayed by 15 minutes past the scheduled start time, and even after it began, a large group of about thirty people was allowed to enter during the middle of the second number. This wasn’t a one-time disruption—ushers continued opening and closing doors throughout Act 1, letting in bright light and adding unnecessary noise. To make matters worse, the ushers were audibly talking during the performance, which we could clearly hear each time the doors opened.

Large groups of students in the audience were talking throughout the show, and every time someone was let in late, they used their cellphone flashlights to find their seats, further distracting from the performance. While it’s great that students are given access to theatre, it’s disappointing that there was no monitoring or enforcement of basic theatre etiquette.

Additionally, the logistics were poorly handled. The house opened 45 minutes later than the ticket indicated, and communication regarding the show was inconsistent. Purdue’s emails listed different runtimes and intermission lengths compared to the ticket promoter, leaving attendees confused.

It’s frustrating when a world-class production like Hadestown is undermined by avoidable disruptions and poor organization. I hope the venue takes steps to address these issues, as the performers—and the...

Terrible customer service. Send a huge number of promotional emails but never reply to emails about account issues. Changed their policies without any notification. (By contrast, NYPhil literally called me to remind me that there would be no late seating for that...

Performance was awesome. However, Loeb Playhouse definitely needs the seating redone. The seats are small and too close. My knees were up against the seat in front of me...