Fuel West — Restaurant in West Lafayette

Had the worst matcha drink in my entire life

So I went here and ordered the matcha drink which is $7.5(with tax)! I told them to use oatmilk and they said okay. When it was time to get my drink, I was served a green muddy looking water in a cup, not cold either. I told them that I asked for a iced oatmilk matcha, and not water. The lady on the counter took my drink, threw a little water from the top in the sink, and then put a splash of oatmilk. So I asked them, could you redo my drink with oatmilk instead of water? To which they said, matcha needs to be diluted with hot water that’s why it’s mostly water with a splash of oatmilk (yes I know matcha needs to be made with hot water, but not 250ml of hot water!! A tiny bit of water is enough to make it). For reference I’m attaching what a oatmilk matcha look like which I got last week from Gather’s Tea bar for $6.25. The difference is pretty clear. Nevertheless, I took my drink and just left as I didn’t wanna stretch it. I wish the drink was atleast good but it tasted like muddy grass water. Absolutely horrible. Never going back again and wish I...

I was treating a colleague to lunch today and the manger of this establishment provided extremely poor service. She persisted in ignoring me to do small tasks that typically can wait when you have customers waiting. Continually walking by me while I was waiting at the register to order. While she personally delivered others their order. She dropped mine on the counter. This is not the first time that I’ve experienced this with her. I’ve spent way too much with them. Lastly, I agree, it is shameful how much they are charging college students for food that is subpar. The Banana Foster is good, however, o can make it at home and there are a number of wonderful coffee shops and cafes in the area with better prices and...

Some woman (maybe manager or owner?) gave us a hard time for studying here without ordering anything, even though we were studying with our friend who had ordered something. We are also frequent customers, sometimes ordering and sometimes not. She was very passive aggressive and eventually told us to pack our things and leave. Now we feel unwelcome and will not be returning. Sad to have a safe studying environment ruined for us :(

Edit: It seems the owner has a record of leaving petty and patronizing responses to negative reviews instead of admitting any fault whatsoever. Seems ridiculously childish to me but...