QDOBA Mexican Eats — Restaurant in West Lafayette

Don't waste your time and money here. Just go to the Chipotle on Chauncey.

Service: employees are slow, give inconsistent portion sizes. Good luck getting a meal within 30 minutes if the line is near the door. Managers (non-student staff) are rude to customers and student staff alike. Menu: swipe menu is inconsistent at best, and basic items are not available. No steak, fajita veggies only offered as a "protein", lettuce not available on burritos (which themselves are offered 50% of the time). These are unacceptable for a location that carries the Qdoba brand. Environment: much of the time, the meal swipe menu appears on the screen as though it was hastily prepared in Microsoft Word and the place often seems to close early. Customers are yelled at from the counter about maintaining an orderly line and not holding the doors open.

I am convinced that customers are hostages to the convenient location and meal swipe availability. Every year, this one location teaches 10k Purdue graduates (many of whom have no prior exposure to Qdoba) that Qdoba is a low quality, mismanaged restaurant chain. Corporate should be stepping in to reform this location or close its doors, because it is producing a net negative...

They made me wait 15 minutes at the front of the line while they were “cleaning” (the guy was using paper napkins and had no intention of getting work done quickly in the middle of lunch rush) and then wouldn’t let me get 3 salsas which has never been a policy at this Qdoba or any Qdoba. They love scamming college students by giving half scoops too. Also the manager mocked me when I asked for red salsa even though there’s literally an item called “salsa roja” which anyone would know means red salsa. Awful experience and a shame that they get away with the worst customer experience of any restaurant on campus. Wish we had a chipotle at...

The employees will often take their time when the line is far out the door, and the amount of food is half of what you get at a normal Qdoba. I can understand if it's a meal swipe thing, but you don't know if it's a meal swipe or not when ordering the food. The rules of what can and cannot be added to a burrito are constantly changing, and apparently 7 pieces of chicken is the normal meal size for an entire quesadilla? I never thought there'd be a day when I say I hate Qdoba but here we are. Other locations are still great though, which tells me there's something horribly wrong...