Dunkin' — Restaurant in West Norriton Township

Beware of staff member Kelly, if that’s even her name. If she hands you an incorrectly made beverage or food item and you DARE ask for it to be corrected, she will be unapologetic, rude, roll her eyes and act like YOU did something wrong. I visit this location often and the employees here are usually kind and polite. I was shocked to be treated with such disrespect. The 1 star is for “Kelly” only, not the store or...

On the day I was there, two men were working, an older man and a middle aged man with a beard! The coffee was excellent. The donuts were stale. The younger male was rude, he should be more polite and smile at the people attending his store. I used the restroom after the older male and saw a puddle of urine in front of the toilet. While I’m not accusing him making the puddle, he should have cleaned it...

They frequently don’t let people into the store and only do the drive thru even though you can see plenty of staff. If you place an order through the app, it will give you an option to pick up inside but then the doors will be locked and you will need to wait in the drive thru line. This is really frustrating for people with time constraints. I don’t know why I’ve even had hope it...