Papa Johns Pizza — Restaurant in West Orange

The delivery driver lied about being outside, then went missing for 20 minutes and turned his phone off. When he finally arrived he didn’t apologize, just took the money and left. When I called the store to inform them of what happened, the woman named Bebe laughed and said, “what do you want me to do? I didn’t do anything to you”. I said at least an apology. She laughed again then hung up. When I called back she said for me to not call back because other customers were trying to order. I asked for the manager and she said “he’s not here, he went to the bank”. Then hung up on me AGAIN. I called two more times, they just let the phone ring. Ten calls later, a man picks up the phone. I asked if he was the manager and he said “no, he will be here tonight”. I informed him that the woman named Bebe said he was just going to the bank. He said “no, no, he’s not coming back until tonight”. He hung up again. No one ever called me back! Highly disappointed, highly disrespectful, highly unprofessional. People should not be allowed to treat others like garbage, especially when it’s regarding...

I had a truly frustrating experience with this Papa John’s location. I placed an order for pickup on 8/18/24 through their app and immediately called to request an addition of pineapple to one of my pizzas. Despite offering to pay the difference, the staff member on the phone flatly refused and told me that a refund would require me to wait 30 minutes to an hour for the manager and she hang up the phone. This was baffling to me, as I’ve never encountered such a policy before.

I drove to the store to resolve the issue in person, only to be met by a manager who seemed annoyed and unhelpful. The manager processed my refund but tossed the receipt on the table without any explanation. The entire experience was incredibly disappointing and unprofessional. Having worked in hospitality myself, I can confidently say this is one of the worst examples of customer service I’ve encountered. I strongly recommend avoiding this location if you value good...

This location is horrible. Save you money. This is the closest papa John’s to me and I only come when they have a good deal. HOWEVER, this will be the absolute last time I will be patronizing this establishment. I ordered online and arrived when the tracker told me it was ready. Than had to stand outside in the cold for another 15 mins before anyone would come to the window, just to be told they couldn’t find my order. Than after another 5 minutes she’s realized it was still in the oven. I was told a couple of minutes and received my pizza 10 minutes later. So after a total wait time of 30mins from when the tracker said my order was finished, I got home to open a poorly made pizza. I think this is the worst order I’ve received from them. They will never play me again. I guess that’s why they have those deals because their quality is trash. —...