Subway — Restaurant in West Plains

Placed online order - went in to check and was asked my name and then was told by an employee named Cassi that it was being worked on. Went to my car and waited until I was notified on the app that our order was ready. Went inside and it was not ready. When I asked how much longer it would be a blonde girl pointed to her back counter and asked if I could see the number of tickets she was working on. Cassi went to the back and came back saying someone back there was working on it and it was almost done and that the app will automatically say food is ready when it isn't. They were out of an item I ordered, no one working in the store could refund it. Upon leaving, I tried explaining that it would be far less stressful on everyone if they were clear that they had extensive wait times - I could have gone and done something else rather than wait for a half hour for 3 six inch subs. Management needs to do better with supporting these kids that are working - especially if there is a precedent of high online order volumes on weekends. There were ladies who had walked in ahead of me to order that had just gotten to having their meal made as I was leaving. They easily waited 30 minutes. The staff working - while obviously being shorthanded/under or poorly trained/overwhelmed needs some tips on how to deal with the people they are serving. It was not a...

Good food but getting expensive compared to other quick service restaurants.

Update: Ordered a meal online - sandwich, drink and chips - and went to pick it up. Had an employee bring out a bag of cookies. I told her that, no, I had ordered a meal. She went back inside and an older woman came out and wanted to see my receipt. I told her I didn't have my receipt because my order hadn't been brought out to me yet. She went back in and came back out WITH THE SAME BAG OF COOKIES. I told her that I had NOT ordered cookies, I had ordered a meal. She told me that I had ordered cookies. She headed back for the door and I hollered at her to just cancel the order. I told her I'd go some place where I could get what I ordered. I was told by a company rep that all the employees see is first name and last initial and, apparently, someone with my first name and last initial had ordered cookies. What bothered me was the fact that this woman actually tried to force me to take something I hadn't ordered and refused to accept that I had ordered a meal. I should know what I bought. Don't know if this is still the situation there but I'll go to the Subway in Southern Hills (near where Ashleigh Furniture is) before I'll EVER set foot in the one on...

We went through the drive through tonight about 30 maybe 20 minutes before close. They didn’t give us a receipt so idk the time. The girl who had medium length black hair was really rude to us, but we didn’t think anything of it bc it was late and she’s probably had a long shift. When we got home, and saw our sandwiches I was shocked! We both ordered cheese bread and got regular, we both ordered light lettuce and our sandwiches were crammed full of lettuce. Which seemed very intentional for sure. I did not get the advacado I was charged for. No onions when I asked for onions. I also asked for easy tomato’s and she stuffed my entire sandwich full! Not to mention it was drenched in ranch, soggy (not toasted like we asked) and it’s basically inedible. I know my order is complicated but we get subway multiple times a week from this location and they have NEVER done this. It seems like she purposely did everything we asked her not to. I will definitely be going to the other...