Wendy's — Restaurant in West Plains

Food was decent, once we received the proper order. I had ordered the spicy chicken sandwich meal and my friend ordered one of the cheeseburger with bacon meals. When we received our order, my friends sandwich was there but instead of my spicy chicken, they gave us a double cheeseburger looking sandwich. No problem, it happens. But when my friend took it up to let them know, they were very rude, especially the man making the sandwiches. He argued stating it was the spicy chicken and my friend told him to open it up because that is cow meat, not chicken and without looking at the sandwich, they threw it away and gave my friend the chicken sandwich with an attitude to boot. I love Wendy's, but there was no need for all of the attitude. It was a mistake on their part and we didn't ask for our money back or give them any sort of nonsense and I personally didn't appreciate their attitude with us when we had the proof right there. We just moved to the state and that was my first time at that particular Wendy's. Will try it again, but if the attitudes commence, I will refrain from ever entering again and will go...

The three visits to this restaurant were amazing! And just an FYI, I was a chef for 19 years at a few fortune 500 restaurants. My wife and I visited for a late lunch , my wife has celiac's/ server allergy to gluten/wheat. The two ladies at the front took the extra precautions for the allergy and was educating the employees that didn't know the proper steps to take. They let the other employees know of the allergy and then went to wash their hands and put on new gloves and had another employee wash a tray for my wife's food ,as she cleaned the area and prepared my wife's food. We do know there is still a chance of cross contamination but the three times we have eaten there the employees have taken these precautions each and every time. And she hasn't gotten sick. We just moved to the area and will return many times. Thanks so very much for caring and taking the time to be awesome as you all have been. You all are doing an amazing job....

Went to this Wendy's this evening. Placed my order and pulled forward to the first window. The dark haired young lady working the window was taking another order. While I waited to pay for my food, I pulled forward a little as I realized I wasn't all the way up to the window. The girl assumed I was reving my engine at her and nastily put up her finger telling me to wait. I paid for my food and pulled to the next window. All 3 workers at that window ran to the back and kept coming back to the window looking at me. One of them, a short haired blonde lady with tattoos, handed me my frosties and told me the food would be a minute. She returned with my food snickering. When I got back to my hotel, I find salt dumped on one of my burgers. The manager on duty should be ashamed as well as the employees involved. My food was compromised all because one employee assumed me inching forward to the window...