Captain D's — Restaurant in West Virginia

The manager on duty, not sure of her name because her name tag was turned around. Allows the staff running the register to be rude to customers. Don’t know her name either because employee wasn’t wearing a name tag. When they messed up on customers order they were taking the plates back from customers taking the food off the plate then giving the customer the plate back then giving customer what they was originally supposed to have. Which is absurd if you ask me and I have worked in fast food for years. Then when I asked manager if it was corporate owned or a franchise she was rude and said it was corporate but privately owned. Which didn’t make any sense. Then she was upset me asking that and ignored my family when we asked for a bag to put our food in when leaving. After spending $60 dollars there I will not be visiting this location ever again. Also none of the tables had been wiped off had to clean our own table and customers that came in after my family had to ask for their tables to wiped off. My grandfather is a disabled veteran whom can barely walk and we couldn’t park in handicap parking due to someone parking there that had no handicap tag or...

First, let me say that this Captn D's, is like no other. From walking into the restaurant at first glance you can notice how clean it is. Second the lady Cashier was very friendly and courteous and explained the menu items thoroughly, along with specials which included shrimp gumbo.. THIRD.. this Captn D's food was prepared and served in a reasonable amountt of time, and was well worth the short wait. Their food was cooked to near perfection, everything was individually tasteful. My lil one asked if they could make his fries extra crispy, and low and behold they actually came through and made his fries extra crispy. Now that's attention to customer service. I'm giving this review to the * staff there at this particular Captn D's,. And Not any other Captn D's, and definitely not to any of their ( DMs ) who's completely blinded by their own self persona to realize what a great team she has at this restaurant, and yes conversing and building a small repour with customers can go a...

If I could rate this place 0 stars I would! When we got there, the place was empty and it still took almost 30 minutes to get our food, which I’m sure would have been faster if the employees wasn’t standing up there arguing over the manger. My dad ordered the fish and fries which was advertised as $5.99 but when the cashier totaled it up she said $10 I mean what!? The staff is rude, and not very hygienic! I literally watched one of the workers walk around with an unlit cigarette in her hands. Another worker was picking up trash and didn’t change gloves either! I’m not trying to judge but the whole staffed looked completely stoned! I have never left a bad review, I understand everything can’t always be perfect, BUT this place is honestly awful! DO...