KFC — Restaurant in West Virginia

Wow where to even begin.... how about just stay away from this place all together and that's both delivery and pick up! I have given then more then one opportunity but every time they fail miserable. I'll start with the pick up, everything was with our oder (surprising) but after being told to wait for the popcorn chicken that needed cooked we got it home the chicken was so hard my son couldnt eat it.! Now on to 3 times we got delivery threw Uber eats the first time we were missing 3 things so they asked if i could swing by and they would replace them... umm no thats why i had it delivered so then they told me to contact uber eats about it (even though it isnt there fault) but they refunded me for the 3 items I didn't receive. Second time ordering my chicken in the famous bowl was so hard i took it all out and they also didnt put the gravy in, our macaroni must have been sitting in the bottom for a while there bc it was brown,dry and burnt so unfortunately couldn't eat 1 order of that. Now for tonight and this is my last time going there, ordered food, even got here sooner which was great but of course don't get your hopes up, we were missing 4 items which means they sent less then half of my order and my children dont have what they asked for. Not one person there gave a darn that my 2nd bag was still sitting on the counter where noone thought hmm wonder whos bag this is?.... they said they had no way of contacting the driver and the only option was for me to go pick it up , once again I do delivery for a reason and im not going anywhere so then it became the usual "call Uber Eats" who isn't going to refund me the next time. I won't ever use...

So we decided to stop in KFC on east side to get some food n instead of ordering individual meals my fiance ordered the 12 pc bucket meal, extra crispy. Except they didn't have enough extra crispy so we basically got extra crispy wings n the rest original. (Which I don't care for original) but it was whatever n got our LiL guy a kids meal for dine-in. When we got the food to the table realized we didn't have plates to use for the chicken n sides, so we had to go up b ask for some. Then realized they also didn't give use utensils or any kind of condiments such as butter or salt or honey... nothing. N wouldn't be so bad if every time we needed something it took sometimes a few mins for the guy to come up to the counter. N I tried to be understanding cus they seemed to have spurts where they were busy so again I didn't make to much of a fuss about it n guy we nice for most part. But not only did we not get the chicken we wanted but the few extra crispy wings we got were SO DRY I COULDN'T STAND TO EAT THEM! THEY WERE DOWN RIGHT NASTY. I WAS DEF ANNOYED AT THIS POINT. PLUS I figured for $40+ for our food that it would be somewhat fresh, nope not the chicken, the centerpiece of the meal. N he couldn't even give us a discount for the chicken that was as dry as deer Jeremy Jerky that had been left out over night n most of following day. The chicken didn't even seem to have any seasonings on it..... nEvrythng was OK other than all the clucking...

DISGUSTING!!!!; WILL NEVER RETURN! We ordered a 16 piece dinner for Mother's Day. Went through the drive thru.....they didn't have chicken made, seriously, a chicken place and they had none made. Said they had to make some and asked us to pull out front. There were 10 cars waiting!!!

When we got home, and was ready to eat, first there was NOT 16 pieces, but 8 pieces. So they took our $65 and only gave us 1/2 out order. Second. The chicken wasn't even properly cooked! Asked for extra crispy. Got regular. Most of the chicken was still RAW!! THAT is a federal and state health violation.

Called the manager. Was too busy to talk to a concerned customer. Shows how they lack customer service! Will never ever return here. Seeing other reviews, I should have listened and went to Longhorn Steak House. Would definitely gotten better service and cooked food!

STAY AWAY FROM HERE!!! WORST EXPERIENCE WITH...