Dunkin' — Restaurant in West Warwick

This is my usual Dunkin, I go here several times a week, and have done so for the past few years. The experience my husband received today was appalling, and has made me reconsider ever going to this Dunkin again.

We placed a large mobile order for breakfast and my husband went to go get it. Upon his return we realized they'd forgotten two of the sandwiches and the donut.

He wasn't thrilled about going back, but it was a large order so we understood some things may have been forgotten.

However, when he returned, he was met with rude comments, accussing him of lying, and completely unprofessional attitudes from the staff, specifically the two ladies working on drive thru.

Both of us have worked customer service jobs, regardless of your own thoughts, regardless of whether you think a customer is right or wrong, you need to be able to maintain professionalism, and this was not done here.

To top it off, the forgotten donut was right there, already bagged, on the counter, meaning that obviously they did forget items. And once he returned home the second time, the order was STILL messed up. He was supposed to have a bacon egg and cheese on a bagel, they made it on a croissant and put an extra cinnamon raisin bagel in the bag - an item we had already received and wasn't one of the items he mentioned had been forgotten, so clearly, rather than listening to him they instead chose attitude and defensiveness and messed up the order again.

Completely unprofessional.

We fully understand that mistakes happen, that its a very busy job, lots of orders, we've had orders messed up before and we try to be understanding that this does happen.. however, the attitude, the unprofessionalism that was displayed today is the issue.

If you are working a customer facing job, you need to be able to maintain professionalism, and if you can't, you need to find a different career.

When your a company that has multiple locations similarly competing with each other, all serving the same food, then its the staff that make or break you. There's 3 other Dunkins within my immediate vicinity that I can visit instead, and they'll get my business, their staff will get my tips, etc. In this economy, retaining your customer base should be your goal, and your employees need to do better if they want...

don’t even deserve a 1 star they deserve a 0 star, i work at dunkin myself and this lady’s attitude with me was absolutely nasty. I ordered a medium iced dunkalatte with 3 pumps of caramel swirl and less ice. I know that lattes are premeasured drinks however, dunkin does not have a charge policy for less ice. So why am i recieving my drink half full and being told there is nothing they can do about it and that a latte is a pre measured drink. My drink was bitter and had too much espresso, i know how my drink is supposed to taste and they jipped me on a few sips of coffee milk all because i asked for less ice? I ask for less ice because then there will be a more coffee milk to espresso ratio which is perfectly okay. I do not hand out a half full cup just because someone asked for less ice. Starbucks may charge but dunkin does not. I don’t understand why a splash of coffee milk so i can actually ENJOY my drink matters so much. I am absolutely disgusted by this lady’s attitude and i know it was her who made my drink or something because she was the only one who cared about the extra splash of coffee milk, i have gone to this same dunkin multiple times and have never had an issue until today with this lady. This is not how you treat customers, if i am paying $6 and change for a drink i better get it how i like it. Just like how you can change ur sandwhich and ask for no cheese i would like to change my drink to like it and enjoy it how i want it. I should’ve asked for the 90 cents i tipped them back because if the splash of coffee milk was that big of a deal they can take that 90 cents that i tipped them and put it in the cash register since it...

I was really looking forward to my iced coffee from Dunkin' this morning, especially since I specifically requested decaf due to my sensitivity to caffeine. Unfortunately, my experience was disappointing.

From the very first sip, I could tell that it wasn't decaf. I immediately felt the familiar discomfort that comes with caffeine, which is incredibly frustrating. It makes me sad that my request seemed to go unheard; when people ask for decaf, it's often for health reasons, and it feels like that should be taken seriously.

To make matters worse, the flavor was lacking. I usually enjoy the butter pecan flavor in my iced coffee, but today, there was none. Instead, all I could taste was cream, and it was quite bland. It felt like whoever made my coffee didn’t put much effort into it at all, which is disheartening because I've had great experiences with other staff members who know how to make it just right.

Overall, I left feeling disappointed and a bit let down. I hope that next time, my request will be taken seriously, and I can enjoy the delicious coffee experience I know Dunkin' is capable of providing. I feel like because it was a mobile order they did...