Starbucks Coffee Company — Restaurant in Westborough

I had the worst experience. I ordered 2 extra hot drinks and when she gave me the first one she gave it to me without the cup cover and without the stopper. When I asked her for the cover she said "do you mean a sleeve?" In a snobby tone. I don't mind someone correcting me but she told me in a tone as if I'm stupid and uneducated. I let it go and she handed me the stopper and sleeve. When it came to the second extra hot drink she handed it to me again, without the sleeve nor the stopper. She walked away and when I honked my horn, she didn't come to me. After a minute of trying to get her attention, she finally came. I told her that I needed another stopper and sleeve and when she was going to give it to me, I stuck my hand out of the car to grab it and instead she threw into my car and left. As a result of throwing the items, the stopper fell on the floor of my car and could no longer go into my drink. I was honking my horn trying to get her attention and after ignoring me for a while, she finally came to me the first words she said where "sir u need to move". I then proceeded to tell her that I needed a new stopper and in the most passive aggressive way, she told me I would " not be getting a stopper because you need to learn to be nice to people" ven after having an extremely rude tone from the beginning. I then asked for the manager and she told to me there was no manager there. I then proceeded to ask for her supervisor and she told me that everyone working there was equal. She told me this in a slow and disrespectful tone as if I was a child. I was not leaving because I still did not get my stopper. She then brought me someone else who was working with her to give me the stopper showing the upmost level of pettiness and...

Recently had to start visiting the store because of the construction at the store in Northboro near Wegmans. Been getting coffee at Starbucks for 10 or 15 years I drink a nitro. At the store, they like to give you about half of a cup of coffee like seven dollars isn’t enough for a coffee. I asked nicely two or three times and they continue to do the same thing. I work in business and know that customer service and making customers happy is detrimental for a successful business and happy customers. I asked nicely to speak to the manager, and I was told that I was yelling and I was rude by the manager, Lea, I was then threatened that I wouldn’t be able to return to the store. I was by no means yelling not even a little bit, and I was very respectful. After showing the manager, after showing the manager the amount of coffee and her adding 30% more which was how much coffee is supposed to go in the cup? There was absolutely no apology whatsoever all there was was a justification for what they did and she still tried to tell me that they were doing the right thing in the midst of threatening me that I wouldn’t be able to come to the store again. I look forward to on the Northboro store opens back up. i’m not someone who writes negative reviews actually I think I’ve written about 20 Google reviews and only one other time. Was it a negative review. I completely understand what human beings are all fallible we all fall short. In life we need to take accountability for our actions. A simple I’m sorry. Will try to do better next time.. not accuse me of yelling and being rude and threatened me with not being able to come in the...

To whom it may concern, I placed an online order today and was fine with waiting an extra 10 minutes, knowing others had also ordered online. However, I was disappointed by the way one staff member responded when someone asked about their drink. While I understand that questions can slow things down, I don’t believe there’s any reason for a worker to respond with hostility or impatience. I don’t usually purchase from Starbucks due to the prices, but when I do, I expect the drinks to be made well. Unfortunately, both drinks I received today were poorly made. The caramel Frappuccino was disappointing, and the matcha latte tasted like straight milk, clearly rushed and lacking the usual balance of flavors. What added to the frustration was seeing one worker rushing to fulfill orders while others seemed to be moving at a much slower pace, which made the wait feel unnecessarily long. I hope this feedback is taken seriously, as respectful service and consistent drink quality are key reasons customers return.

Thank you for your time...