Cheng Du Restaurant — Restaurant in Westborough

I have never been as disrespected at a restaurant as I was on July 23rd at Chung Du in Westborough MA. I hope no mother is treated how I was or feels how I do today. I went to dinner with my two month old daughter, my friend, and her 8 month old daughter. The waitress asked my friend if her daughter was a girl mind you she was wearing pink. She asked how old my daughter was saying she must be five or six months old. She was shocked and disgusted when I said she was only two months. She kept saying OH OH my... Then my daughter began to cry about 5 minutes of on and off crying passed. The waitress returned and asked if she was hungry and I explained she was just a bit fussy. I proceeded to feed my daughter her bottle and the fussiness ended. She did start to cry and fuss a bit after. 15 minutes of chatting with my friend and some on an off crying we were approached by the manager. He asked if we didn’t mind moving tables. He said there is a quieter part of the restaurant we can go to where the baby can cry as much as she wants or we can sing and dance and no one would be bothered. There are other people trying to eat and enjoy their dinners and it’s not fair to them that she keeps crying…. A bit in shock my friend and I stand up and start to grab our things to move tables. The manager said he would grab our things not to worry and proceeded to rush us off to the other part of the restaurant. When our waitress came back she asked if the baby was still hungry. I said no she was just tired and a bit fussy. Still in shock that we were asked to move not sure how to react we both sat down and decided to stay. We ordered food and my daughter was fussy again on and off for 15 more minutes. Our food came and we had 15 minutes of no crying and then she was upset again. Each time she cried I was tending to her seeing what she needed and how I could make her more comfortable to stop crying. Each time the waitress came over there was a look of disapproval and a question or comment about mu child. Finally my daughter fell asleep and the waitress said oh she’s finally sleeping as if she couldn’t be happier. We paid and I still left a 15% tip and when we start to pack up the waitress picks up the receipt and says to my friend that next time just bring yours. I just want mothers to be aware how they will be treated should they choose to eat at this establishment. I am so offended that the manager would ask us to move. If someone complained why didn’t he offer them to move? Why was I treated so disrespectfully that it seemed like they would have preferred that I left with my fussy child. It is so horrible that a person and restaurant would treat any mother like this. Oh and the food isn’t anything...

Summary: 3.5 of 5 Stars Rounded up to 4 Stars because I believe in this Restaurant Atmosphere: 1.25 of 2 Stars Food: 1.25 of 2 Stars Staff: 1 of 1 Star

SUMMARY: In one word, I would describe Cheng Du as neglected. I decided not to penalize this restaurant with a low review because I believe in it. This is a call out to the owner to remind them of what a beautiful restaurant they have. With a little love, attention and elbow grease, Cheng Du has the potential to, once again, be amazing. The foundation for greatness is there it just needs someone who cares, to bring life back into the establishment. My wife and I stopped at this conveniently located (Rt. 9 West) Chinese restaurant on our way back to Worcester from Boston. The atmosphere was a bit in shambles and the food was ok. The staff was very kind and they did a pretty good job with service.

ATMOSPHERE: The lighting, décor and artwork, were all beautiful. I appreciated the dark wood flooring which complemented the brighter and colorful walls. I was also a fan of the authentic Chinese art and sculptures scattered throughout. As I stated previously, the foundation is here. If management put some time into cleaning up the place, I have no doubt they’ll see a major improvement in customer satisfaction and in the business overall.

FOOD: The variety of options was promising, the presentation was lovely and overall, we enjoyed our food but it was clear that there was no, dare I say the word, passion. The environment overall felt a bit lifeless, and it reflected in the food. If the kitchen can get it together and re-ignite the spark, I really believe that Cheng Du has the cooking expertise to dish out some appealing plates.

STAFF: Our server and his partner did a great job overall. The food was brought out in a very timely and structured manner. We both appreciated that there wasn’t a long wait between the courses. I also appreciated that my waiter did refill my water without me asking. The service took a bit of a dip after all the food was delivered. The attention to our table disappeared but our waiters partner came and got us...

This is the type of Chinese restaurant that takes you back in time. When the decor of a restaurant was just as cool as the food. You are greeted at the front steps by two lion statues. When you walk in there's a koi pond on one side and a statue on the other. I was promptly and politely greeted and seated in a very comfortable 70's style orange padded chair. It was relaxing before it started. They brought me tea and my ice water. My water was great! I had the Hot and Sour Soup! A PuPu for one and Shrimp with Lobster Sauce. The Hot and Sour Soup was delicious. It was more of a lite broth but it had all the traditional flavors, mushrooms, tofu, golden needles and it had a nice little kick. I review a lot of Chinese restaurants and the Shrimp with Lobster Sauce was some of the best I've had. The shrimp were huge and cooked perfectly. The sauce achieved that perfect flavor without even close to being too salty or sweet. Very old school solid but elevated dish. I will definitely come back for this. The PuPu platter. I'm usually not a fan of the doughy fried items. They do a great job with their Chicken Fingers. They have a nice crisp, the batter has a nice flavor and they were cooked perfectly. I also enjoyed the shrimp, although there was more batter. The flavor carried it. The reason for the four instead of a five. I hope this gets read and worked on. The teriyaki was good, but the flavor was weak. Same with the spareribs. The chicken wings had a nice crunch, but lacked flavor and weren't as moist as some. The egg rolls were more cabbage and lacked flavor. I prefer the old school celery based. If you do go cabbage it needs some seasoning. Overall it was a really good experience. If you like Shrimp and Lobster Sauce make the trip. There was a lot of people eating there by the time I left. I'd like to try...