Borgens Cafe — Restaurant in Westby

Stopped for breakfast this morning. Ordered from the menu a few items from the Breakfast Specialities portion. Under the title of this section of the menu the following is stated: "Substitute pancakes for $2 instead of the muffin/toast."

To us, this signifies the muffin or toast come with the items we ordered so the pancake side my husband added to his order should have been $2 and my muffin side (which was burnt to a crisp and unedible by me) should have been no charge. Because I was under the impression it was a no charge side option, I didn't complain about the quality.

Buyers beware: This is not the case. Apparently, there are only 2 items under the Breakfast Specialties (not clearly labeled) that this applies to! When I asked the server about this. He showed me the two items. When I further explained that this is completly confusing (a bait and switch) he didn't care. I told him my muffin was burnt and unedible, he took off the $1.29 for that, but not the $4.99 that we were charged for the pancake side that is advertised as $2. He didn't care that their menu stated otherwise like all other menus at other establishments. When he was displeased with my tip, he didn't even say thank you when taking my receipt and walked away without a word.

We will not return and will not recommend this establishment. I'd leave a zero star review if it were possible. We alerted the owner of the establishment and received a generic,...

I just love bargains café because first of all I love Kelly she's one of the waitresses there and she always takes great care of me because I usually come in at the end of the day as I work late and the coffee is great the food is always good and the prices are fair their baked goods are delicious and they recently remodeled and it's very nice inside. The staff is very friendly and the cooks are very good and always willing to make what you would like to eat with care and good ingredients and I like the ambience and I love to sit in the booth by the window because it's kind of nice to look outside and I read the paper they always have good reading materials when you come in the door and they're just really good people and very comfortable all good café. You can tell that the owners take pride in the restaurant and that they just don't turn it over to be run by a bunch of teenagers the people that work there are serious about their job they want you to have an enjoyable relaxing time and yesterday when I was there she was so kind to even put my coffee in a paper cup to take with me because it was an extremely cold windy day and I had a long walk. Geez don't you wish all restaurants...

The only reason this restaurant is getting two stars is because the food was decent. The waitress we had was by far one of the worst experiences we’ve ever had. She didn’t ask if we wanted anything to drink with our meals, she didn’t bring us silverware, and she forgot part of both of our meals. The fryers were down when we went, which isn’t their fault, but the waitress was completely unwilling to allow us to substitute anything for French fries other than mashed potatoes or a baked potato. But the table across the room was able to substitute American fries, hash browns, or a baked/mashed potato. The service with this particular waitress was so bad that another table of people walked out before even getting their food. I wish we didn’t spend our money here, and we would have gone somewhere we knew we could have gotten at least...