Subway — Restaurant in Westby

For the prices these days, I am very disappointed in the food tonight, wow.. enough to leave this review. Something has definitely changed at this location because I used to have good experiences here. It’s not even worth maneuvering through the construction to get these subs.

Husband and I each ordered a sub. Neither was very toasted. Husband’s bread was REAL dry (old, not due to toasting). I’m not sure what his had incorrect but mine had zero sauce, which made it all taste even more dry. Should have had mayo & vinaigrette. Mine also had tomatoes when I selected them to be removed. The subs both looked about as pitiful as they tasted honestly.

I tried one of their pretzels and the middle was literally so hard that it would chip a tooth. That section of it was not even edible. The cheese was pulled right out of a fridge, it was really cold and not warmed up at all.

The young girl who brought out my order seemed very sweet and that is the only positive I have...

I'm not sure what happened to the staff at this location, but I could not have been more disappointed in their sandwich making abilities tonight.. It took 30+ minutes to make 3 sandwiches for me and my 2 kids, with only 1 car out in the drive-thru in front of me also getting 3 sandwiches. There appeared to be 1 supervisor and two fairly new employees. Of the 6 sandwiches I watched them make in 30 minutes, they only made 3 correctly the first time. Wrong sizes, wrong sauces, not having the basics like meatballs or requested bread types. They were all confused and looked like they gave up. They took nearly 20 minutes to warm up enough meatballs for 2 sandwiches. Half of the time was spent probing them to check the temperature. I could go on but I'll stop here. They need help, training, and leadership in the worst...

Bread was hard on all three sandwiches. All of the sandwiches were made incorrectly. When the employee brought out my order for curbside pickup, she didn’t bring the drink or side. I politely pointed out that the drink was missing and the employee turned around and went to get it. After she was back in the store, I realized the chips were missing, so when she came back with the drink I said “I’m sorry, but the chips are missing too” and the employee replied “I just made the sandwiches. I don’t do the sides” and stormed back in to get the chips. Since when do they not bring out all parts of your order when it’s an online curbside pickup order?!?! And to make things worse, when she returned with the chips, she practically threw them at me. I do not recommend this establishment and I am highly dissatisfied with...