VernonCom — Local services in Westby

I had issues with my computer connecting to the wifi therefore I took it to the Viroqua office to have my computer looked at. I was VERY unsatisfied with my service while they had my computer for a little over 2 weeks. They failed to return voicemails and overall were very difficult to get a hold of. They had left me a voicemail and when I returned the call shortly after to only have to leave a voicemail myself. I then received a call a few days later wondering what I would like to do with my computer which I told them in my returned voicemail to the office. When I received my computer back my keyboard was broken. I called to the office and all of the computer repair staff were gone before closing time. I am extremely frustrated with the service I have received from the Vernon Communications and will not be taking my computer back for any repairs or issues. Would...

My Roommate and I are looking to upgrade our plan so I called to get some information. I don't know if the woman was having a bad day, but why would you try to talk me into not upgrading our plan, and why the hell is it any of your business asking me what we're doing. (Separate issue) One of your technicians tried telling me it's impossible to DDOS a home connection one time. How do you have a degree as well as CompTIA certifications and not know how a Denial Of Service attack works. Look into the credentials of your own employee's before you hire...

Ryan & Monte are by far the best I’ve interacted with. I was having slow, crappy internet over the weekend and Monte called me right away Monday morning to get it figured out and sent Ryan to reinstall a new router.. while Ryan was here he was very helpful connecting my devices and even “repaired” my Roku even though it wasn’t working prior to the visit, and gave me a TV remote to make sure my TV was connected.

Very helpful, and definitely a 5 Star experience that makes my recommendation of Vernon Communications to others very confident!!...