Paddy's Beach Club — Restaurant in Westerly

I was on vacation with my family and my wife's family, making it a total of 5 kids and 10 adults. On Friday, August 28th, we made reservations for Paddy's at two different times later in the evening because we were visiting Block Island during the day. After a great day of Block Island we had to all get back to the AirBnb we were staying at in Pawcatuck, CT and shower. We had very limited time to get ready due to the times of our reservations, and getting 5 kids showered and ready as well as 10 adults is no easy task, so it took a little longer than expected.

My wife's sister and her boyfriend made it to their reservation on time and were at a table waiting for the rest of us. My wife and I, our two kids, my wife's 2 little cousins, and my parents made it to our reservation, that was booked for 30 mins after the other reservation, 10 mins late. While we were driving there, my wife's sister called and told us that we all needed to hurry because Paddy's decided to close early because of the storm that was coming in. No storm came in that night.

We sat and ordered drinks and waited for the 4 other adults and 3 kids. 2 of the adults and 1 kid made it 15 mins after we did, and the remainder of the party made it 10 mins after that. When the final 2 adults arrived, they were greeted by an incredibly rude female manager. I wish I could remember her name so everyone knew who I was talking about, because she absolutely deserves to be called out. Anyway, they were told by this manager that they should have made it there on time and now they weren't getting food because of it. Mind you, our food order hadn't even gone in yet because our server was still taking the rest of our orders. Also, I must add, they were sitting 15 minutes before the kitchen was set to close.

Prior to that rudeness and unprofessionalism, a couple of the employees were moving tables together so we could all sit together. We are from NY and didn't know what the rules for max capacity at tables were, but the employees did. The manager came out and started giving us attitude like we were the ones that were moving the tables. After the employees moved the table away from the other table, she clearly was not happy about the distance and moved it farther away saying more things to us with an attitude.

The food was okay. It really seemed the kitchen staff were in the just wanting to close up mindset. The burger I ordered was bland and tasteless. My wife ordered a lobster grilled cheese, which you would expect to be completely heated up, but the lobster meat was cold. I don't know how everyone else's food tasted, but I know they were all not too impressed. This is also an unfortunate fact considering my wife and I with our kids have been there before and had a great experience.

A huge thank you, however, goes to our server Ben (I believe that was his name) who clearly knows customer service and has obvious experience in the restaurant industry. He was the saving grace of the whole experience. He was personable, humorous, and attentive. He didn't stop working just because they were closing early. If we could have given him the entirety of the check and not just a tip, we would have and he is the only reason there are any stars given on this review. Not to mention, he told us he is usually a bartender and not a server, so kudos to him.

I have worked in restaurants for almost half of my life and know that you don't stop working or making effort until the final table is done eating and have left, even if they walk in 2 minutes before closing.

With the pandemic that have hurt a lot of businesses, you would think that a restaurant would be overly welcoming to a large party looking to spend a good amount of money at their establishment. Apparently, only the bartenders and our server understood that. I sincerely hope that manager does not have a long career there. Maybe promote Ben?

The experience left a bad taste in our mouths (pun intended), and most likely won't be returning to Paddy's on our next...

Today we went to Paddy's from around 11am till around 3pm. We ordered and paid for many drinks. There were some issues with trying to buy the right cup for the right drink, and only certain cups could be used for certain drinks. It was exhausting trying to even order a drink, but I could get passed that and I didn't want it to ruin my day.

Eventually our group (a group of 8) wanted to get food. So we ordered $126 worth of food at around 3pm. When our food came out it started to down pour, so we all moved under the tent. We already paid for our food so we figured we'd grab a seat so we didn't get rained on. There was a table with no people at it but it was dirty, so I cleared the table off a little so we could eat our food. Eventually someone came out to tell us we couldn't eat there and we had to get our stuff boxed up in to go boxes.

This guy who came out was extremely aggressive and extremely disrespectful. I was with my entire family and we already paid for our mean AND left a tip. ($126 plus a 20% tip) so I thought telling us we couldn't eat anywhere in the building was unacceptable. Eventually after talking to this guy I told him I wanted to talk to a manager and he said he was the manager which I then told him that he needs to either get better at managing it to get fired. He told me that I "Knew" it was going to rain and that it's my fault there is no where for my family to eat.

This guy, who is the manager for the tent area at 3pm, and I got into a disagreement and he proceeded to get inches away from my face and started shouting at me and making some pretty threatening gestures towards me in front of the entire restaurant. It is embarrassing for me and shameful for the business.

He eventually kicked me out to the pouring rain with no food and no money back. So I paid for a product and service that I did not even receive. Shortly after I left the building and got soaked, my family was placed at a table to stand and eat. Which at that point no one was even hungry and they all wanted to just leave.

So with all that said, I would like the charges reversed on my credit card. Me nor my family got anything that was paid for. I'm not sure what information you need. The total without tip was $126.35. Also I think this so called "manager" should take training or be demoted, or even fired. If he were reporting to me I wouldn't let such a liability be...

We visited this restaurant a few weeks ago and did not have a great experience, specifically with the service that we received. Starting off with the positive, the food was good. We ordered chowder which was great and lobster grilled cheese which was okay. We were seated at a large table for 6-8 people for our party of 3 which is fine. A couple asked if they could sit at the other end of the table and we said yes, no problem. Upon ordering we asked for water and our waiter, Maddie, responded that we had to either order Fiji water or could go get our own water from a Gatorade container. We opted for Fiji water. The couple who sat at our table also asked for water which Maddie gladly went and got for them and did not tell them that they had to order FIJI water or go get it themselves. Over the course of our dining experience Maddie informed us that a gentleman wanted to buy our party drinks which we ordered. Upon getting our bill we had been charged for the drinks that Maddie told us were being bought by another party. I inquired about this and about the water issue. Maddie immediately put the blame on us and said that we needed to find the guy who said he would buy us drinks even though she was the one who mentioned it. We didn't know the guy and never met him. She also became very defensive about the water issue and said she wasn't going to talk to us and would get a manager. We were POC and the other couple was white which is what made this seem to be a discriminatory issue. The other couple said that they were going to also speak to the manager, because how the situation was handled by Maddie was wrong and was seen as discrimination. We eventually spoke to a manger; Hanna, who was very nice, understanding, and actually listened to our complaints. She was very apologetic on Maddie's behalf and understood why we were upset and said that it should have never happened the way it did. We were very appreciative of Hanna because the entire situation with Maddie tainted our experience. We hope that in the future this can be a learning experience and that employees are aware of the their implicit biases because no paying customer should have to experience this. We want to thank Hanna for all...