Ferraro's South — Restaurant in Westfield

We called for our to go order at 6:15pm on Saturday and was told there was a 40-45 minute wait for the order to be ready. On a Saturday in the heart of dinner time we felt that wasn't such a bad wait time. I left the house and arrived at 7:01 and immediately paid my bill and was told the order would be ready in a few minutes. To keep my social distancing, I decided to wait in the car and create space for others picking up their to go orders. I sat patiently in my car for 15, 20 then 25 minutes. Rather than go back in I figured I would call to see what the hold up was, I held for 4 minutes only to get disconnected. I walked in ask what was taking so long and was told the kitchen got slammed. I truly believe that the order wasn't even touched until I walked back in. We are talking about 1 hour and 15 minutes since the order was placed. Slammed or not, the order should have been ready.

Another customer walked in to pick up his order and was told "it will be a while" before its ready. He was smart, cancelled his order and walked out.

I really feel that the delivery orders are given a higher priority than the to go pick up orders and therefore the extra long wait. My son and daughter in law had come to visit with our 2 granddaughters age 2 and infant and by the time I got home with the dinners the girls were tired and cranky and we had to rush eating our dinner so the could leave to get home to sleep.

I have been a customer for many years, held large functions there as well as birthday parties and holiday dinners. I'm not sure I'll be going back anytime soon.

When all is said and done, The meal was just OK and we were all very disappointed. Bottom line, is be cautious when ordering a To Go meal on Saturday evening, your wait will be much greater than...

I placed an order for 6 adult meals, 1 kids meal, 1 kids appetizer and 1 order of meatballs at 6:15PM. Yes it was a Saturday evening. They told me 45 minutes. I arrived to pick up at 7:03PM. I was told it would be a few minutes to wait in my car and they would bring it out. At 7:24, I went back in. A man behind the counter asked me what I needed. I gave him my order # and explained I was in earlier and still waiting. I don't remember exactly what he said because I was so taken back at his attitude with me. My order wasn't ready until 7:35PM. When the lady gave me my order I asked if everything was there. She assured me she checked it and everything was there. She did offer to help me to the car. When I arrived home, the Eggplant dinner was missing. When we looked at the receipt, someone was clearly marking the receipt as it was backed, I guess. And guess what, the Eggplant Parm wasn't highlighted.. When I called, the gentleman was very apologetic and offered to deliver it right away. The eggplant arrived in about 20 minutes. We had 2 ordered 2 gnocchi dinners. The Homemade Gnocchi Napoletano was in so much thin liquid, it looked like it was in a red broth. We had to drain the liquid out before eating. The gnocchi tasted okay but didn't look very appetizing. Disappointed in this experience. We will never do...

Ordered Grandmas pizza was received looking very dried out, I’ve been a Customer of Ferraros since it opened as a small Pizza restaurant- it certainly has come down in its reputation. Pizza, pasta etc were always excellent especially the pizza and lasagna! I’m Irish and was married to a native Italian! We were delighted to Have Ferraros open in Westfield. It is no longer the l small , intimate famiky restaurant we knew- using family recipes and producing great pizza and other standard Italian meals!B I just spent hours trying to get a be pizza for dinner and ordered their Grandmas pizza for dinner tonight- it was a shrunken dried out non existent pizza ! More Like crackers over-burned in an oven with a bit of dried out cheese and tomato! What a disgrace to Anna’s reputation in this town! I knew the family and several of the chefs who worked here previously! So disappointed in this restaurant-?yet again! very expensive tor a dried out pizza and a non...