Freddy's Frozen Custard & Steakburgers — Restaurant in Westfield

I decided to eat lunch with a family member at Freddy's. I had never been, but it sounded good. We arrived at lunchtime and the dining room was sparsely occupied. I ordered a California-style double steak burger and fries and my family member had a double cheeseburger with onion rings. We noted, while ordering, that an open tub of some sort of chocolate concoction was on the order counter next to the register. It sat open while we ate, with someone occasionally stirring it. It eventually disappeared. Not sure where it went or why it had to be wide open on the order counter. Just seemed odd as that probably wasn't the most sanitary place to leave an open container of food. The hamburger was pretty good, but unnecessarily greasy - I mean running down your arm greasy, which loses some points with me. Good food does not have to be greasy. I did like the strongly flavored onions they use, though. Most places use something too mild, in my opinion. The fries were pretty standard and I think I'd probably opt for the onion rings next time. The spicy fry sauce was pretty good too. It wasn't really spicy, but was a change of pace from plain ketchup. Overall, lunch was okay. For the price and cuisine, I still think I prefer something like Five Guys over this. This place reminds me a lot of Steak 'n Shake, but hopefully it won't end up as bankrupt. I may return if someone suggests it, but I'm not sure there's anything specific that would draw me to this...

Not impressed... touted as one of the best in the midwest. Too loud in the dinning room. You order at a counter like any fast food restaurant, but could not hear the young lady taking the order. I ordered the double stake burger. My son got the bacon cheese burger. Both were rather greasy as expected in a fast food place. Way too much mustard, pieces of beef were very tender, other pieces over cook, and some were down right hard. Being from New Jersey, the extra mustard was not normal for me, I'm sure it was normal for a local. Also, being from New Jersey the cut up beef was not normal for me, but probably normal for a local resident. Staff was helpful and friendly, restaurant was clean and tidy. We did not have any of the frozen custard this establishment was also highly rated on. Neither my son nor I were in the mood for it. Although looking at what other customers were eating, the custard looked good. Glad I...

My family and I have visited this location multiple times, normally through the drive-thru, and always have a positive experience with the food. But we dined in on Sunday, and I'm sorry to have to leave this review that I felt the restaurant was rather dirty. The dining area didn't feel that much dirtier than your average fast food restaurant after a busy afternoon. But what made it stick out was the rough quality of the walls and trim around the drink station, and more than anything, the visible dirt marks on the bathroom door. I say this respectfully and constructively, the appearance of the door would have been typical of a local dive bar, not a place that primarily serves food. But stuff like that is important to me because that type of attention to cleanliness (or lack of) I feel reflects on management's standards as it relates to food...