HotBox Pizza — Restaurant in Westfield

I am only leaving this review because we had the 2nd issue with this same restaurant. The first instance I ordered my pizza online, showed up about 5 minutes after it was supposed to be finished, and was told it would be a few minutes. I waited about 15 minutes and a different person asked me what I was waiting on and when I told him he looked around, said it would be a few minutes, and I'm pretty sure it was my pizza he then put in the oven. After walking to CVS & shopping, then walking back and waiting another few minutes finally got my pizza. I never left negative feedback because usually the service is fine.

Now, last Friday my wife & son go into this store to order a pizza and the kid at the counter points to the screen and says see that list? You will be at the bottom of it so you might want to go somewhere else?!!! I've NEVER had an employee advise me to look elsewhere for food!! Yikes!!

Take your chances with this store. It's a coinflip on any given night. The service might be great, or it might make you want to take the kid's advice and eat...

Ordered pizza to go. Usually trouble free and we like the taste. Today they said it would be 20 minutes and told me my total. We were running a bit behind due to road closures and rain. When we got there they said it wasn't ready yet. I was a bit surprised. I waited they started looking around a bit and didn't see the order. Someone from the kitchen comes and asks if I need help. He goes back and says they don't have the order and it either got missed or was made and somebody was able to leave with our order. My family was waiting in the van during this 10-15 minute gap it took them to realize they just had nothing so we decided to leave and all they had was a sorry. I'm used to places having a promo or coupon or something for a future visit to motivate a future order make up for a mistake so they can show they can do better. If I did wait for a new order, offer a discount due to the extended wait time. I left with nothing but wasted time and no incentive to return with my business. Very disappointed because hotbox (was- past tense) one of...

I'm no pizza connoisseur, but I've been eating their pizza for more than 15 years. In a state overrun with pizza chains, that has to count for something. The location at Chauncey near Purdue's campus was a go-to for a quick lunch during my time there. Regardless of the location, the pizza is all very consistent. Service is variable with my last visit here being better than my first. In any case, I think this is some of the best pizza for the price. Order the pie of the week for half off. Hard to beat that deal. Great breadsticks, great cheese sauce (though at this location it seemed a little different and not quite as good as the locations up in Lafayette/West Lafayette), and a great lunch deal. Who doesn't love the different cup colors and designs they release? The HotBox specialty pizza (double spicy pepperoni with banana peppers) is...