Patsy's Pub — Restaurant in Westfield

I’ve been a loyal customer of this bar since 2006, back when it was Nate & CG’s. Over the years, I’ve watched it evolve through name changes, ownership, and staff turnover, but it’s always felt like a neighborhood staple worth supporting.

However, I feel compelled to share some serious concerns that have been growing for a while, particularly regarding one longtime bartender, April, who I believe started working here around 2018 or 2019.

In my time as a customer, I’ve observed April consistently display unprofessional behavior that negatively impacts the atmosphere and operations of the bar. These include: • Refusing to serve certain paying customers based on personal bias, not on behavior or policy violations. • Failing to assist during peak hours, often standing idle while servers are overwhelmed, which affects customer experience and staff morale. • Playing favorites, offering discounted drinks or special treatment only to those she personally likes. • Banning patrons based on personal grudges, rather than any justifiable or consistent standard.

This behavior is more than just frustrating, it’s toxic to the culture of a place that many of us have supported for years. The bar deserves staff who lift it up, not weigh it down. I say this with a heavy heart, but April has become a serious liability to this establishment. For the sake of the bar’s long-term health and reputation, I strongly believe she needs to be replaced.

I share this not out of spite, but out of genuine care for a place I’ve supported for nearly two decades. I hope management will take a hard look at what’s happening behind the bar and take the necessary steps to bring this place back to the standard we all know it’s capable of.

Sincerely, A longtime, but...

Rudest people I think I have ever encountered in a service industry. Walked in with a group of 8. They don’t have tables that seat more than 4. Without knowing we couldn’t slide tables together (we are from out of town and have never been here), we just started to move a table and chair. After the slightest of move, two of the bar tenders, standing behind the bar approximately 5 feet, started screaming, yelling, and whistling at us. We immediately started to put the table and chair back, they continued to yell and create a scene. First, I am not a four legged animal and do not deserve to be whistled at. Second, a simple statement of asking us not to move the tables would have worked. We are from Wisconsin and definitely don’t treat people like that and I am pretty positive this isn’t the norm for this area. We proceeded to walk out immediately. I am absolutely shocked and embarrassed for the way these people handled them selves. Hopefully someone can do some training with these people to explain to them how to...

Never going back. Every time I’ve been in this bar I’ve felt super unwelcome. The staff seems angry with me each time I go and I will not be going back anytime soon. I came a few months back with my father on my 21st birthday and I was denied service. Which I am aware it’s store policy for some establishments to not serve until the next business day, I had a friend not long before me go on the night of his and get served. So it seems the policy is changed very rapidly. I went in one day just to have a beer on my way home, and the bartender was very unwelcoming and seemed very agitated that I was even in his presence. I’m still a little nervous as I’m still new to the bar scene when I go by myself, and while he did check on me after I finished my beer and he struck up some very light small talk it just seemed like I wasn’t wanted there and on top of that the first impression I got I was...