Westfield Diner Pancake House & Grill — Restaurant in Westfield

All good things must come to an end. This was a must stop for a hot meal and great dinning experence every time we come to Indianapolis. We travel up here over 4 hours drive time for frequent visits to Riley Hospital for our special needs daughter. Spaghetti happens to be her favorite food and up till this visit was the main reason we visited the diner. When we arrived around lunch the place seemed not busy but half capacity. We were seated and had the drinks ordered in 10min of arrival. Order placed of nothing crazy but a cheese burger, fries, soup of the day and fried biscuits with apple butter and the special order of spaghetti with meat sauce. After 45 min of waiting and our hospital appointment coming very close we finally got the attention of the server and requested the order to go. 10 min later the order arrived at the table and the bill was paid. Half the bill was taken off for the long wait with the explanation of a new cook as the reason for everyone's delay as we look around the diner. In the process of hurring to pay the bill we left our order of fried biscuits on the table. Within the time to walk to the car and go directly back in the server had cleared the table and threw out the entire order that had never even gotten a bite from. As we drove to our appointment we soon discovered the ENTIRE meal was inedible. The burger was burnt, fries were cold and under cooked, the potatoe soup had so much salt it was ruined and the spaghetti ( the whole reason for stopping) was no more than a small bowl portion with bland tomato sauce and a cut up hamburger. This will be the last time here for us. I really hope they get their act together and find a decent cook. If not this establishment will not survive on the local frequencies and soon will go under because of poor decisions.I was very disappointed and dispared...

My family and I went on Sunday, Mother’s Day. We knew that any place we went to would be busy and there would probably be a wait. Upon entering a gentleman asked my name and my number and asked us to wait in the car and he would text me when a table would be available, he said about 15 minutes. I am totally ok with waiting in the car and the wait time. My family and I patiently wait in the car. While waiting we see about 8 cars pull up, some park and go inside and some the passenger goes in and comes back out to have the driver park. I do not see anyone coming out to wait in their car. Now it is going on 25 min. I go inside to inquire about how much longer it will be. There is one couple waiting. So all of the people that came in after us are seated. The gentleman that took my name and number approaches and I ask how much longer . He checks his notes and says he has a table but he needed to find 2 more chairs and asks if that is ok. I say yes. He finds the chairs and he then walks up to the couple that were standing their when I came in for the second time and seats them in the table he had just offered us. I have never eaten here so this is my first experience at this restaurant. My husband has eaten here a few times. My family and I will not be returning and I have this experience to share anytime someone brings up the...

CLUMSY ATTEMPT AT FULL SERVICE DINING.

My wife and I were seated by an under-dressed less than outgoing host who seated us in a section where the person supposed to be waiting on us hadn't shown up for work yet. We sat for nearly 15 minutes without any wait staff at all.

My omelet was a burnt offering to some obscure deity with barely any cheese in it, the toast only had butter in the middle and that part was soggy, the hash browns were bland with ZERO seasoning, just some crispy fried potatoes that I suppose you're supposed to add ketchup to give it flavor. My Wife had hash and eggs over easy to which she gave good report, same sorry deal with the toast and home fries however.

Our waitress was very friendly and I didn't complain, I don't do that anymore, that's what Google is for. Why create an awkward stressful situation? It says something though when the best thing you can get came out of a can.

FIRE THE COOK and get a professional host/hostess and I will consider returning. I used to...