Popeyes Louisiana Kitchen — Restaurant in Westlake

Came in around 8pm Monday night when visiting the casino from Houston. Horrible experience I only order blackened chicken though the mobile app so it can be made fresh. I ordered from parking lot. Went inside first noticed swept up trash in a pile at the Door along with another swept up pile by trash can. I stated I was here to pick up the manager asked what name from behind the fry station and said its ready. I just placed it before walking in I knew it could have been ready. Low and behold some burnt dry blackened tenders that were cold to touch and look like they had been sitting in there for awhile. The manage packed it and bagged it so who am I to complain to. I simply ordered online again 2 pc big box mild I received spicy and my fries were cold as if the warmer wasn't working. I just ate what I could and left went to the casino. Not once did I see anyone cleaning lobby even tho every table was dirty and the trash was on floor. I over heard the manager saying to drive thru customer that someone didn't work there since 3 o'clock that day got fired or quit so maybe they were the glue that held the strore together. On this day popeyes...

I went through the drive thru. Multiple times I had to repeat my order and the woman on the speaker was very quiet and I could barely understand her. When she read my order back to me I confirmed it as it sounded like a 3pc blackened tender woth mashed potatoes and blackened ranch. I felt the need ti peel in the bag before I left and the sauce was wrong, I got buttermilk ranch instead honest mistake. Now giving the benefit of the doubt, I dont check anything else. I get home and I have 3 spicy fried chicken tenders... I dont have the energy nor go back up there to correct the mistake nor should I have to. Popeyes used to be wonderful and quick now it seems lazy and uncredited for by workers. The workers that helped me when I went back in deserve a raise, very...

Best Popeyes location in my area. Super great service. Excellent food and Hard to beat. My other local Popeyes (Moss Bluff, La.) was closed for remodel and it allowed me to make a online order…$50+ dollars worth of food. Imagine my surprise when I arrived to get my food and found them closed for remodel. I traveled to this Popeyes (Westlake, La.) and spoke with a very friendly and helpful manager (Katelyn), she made a phone call and honored the order. It’s hard to find food service industry workers, especially fast food, that care about their customers and that provide this level of superior service. I visit this location often but will now go out of my way to always spend my money here. Food was cooked perfectly as always. A++++++ , 👍👍 , & ⭐️...