Salty Mary's Oyster Bar and Tavern — Restaurant in Westlake

Subject: Disappointing Experience Due to Miscommunication and Misleading Information It’s unfortunate that what started as a great evening was completely ruined by a lack of proper communication and misleading information. A group of us visited Salty Mary’s specifically for the advertised happy hour special — 3 half-shelled oysters for $5 and $5 draft beers. We even called ahead to confirm that happy hour was available, and at no point were any restrictions mentioned regarding seating or oyster selection. When we arrived, we ordered oyster shooters and then a variety of oysters to sample. Our waitress described several types — both East and West Coast — and we placed our orders expecting to enjoy the happy hour specials. Everything was great until the bill arrived. We were charged full price for everything. When we questioned it, the waitress explained that happy hour pricing only applied at the bar — something that was never mentioned on the phone, on the sign, or by the waitress. When we asked to speak with a manager, she instead offered to bring the head chef, which was confusing since this was clearly a service-related issue. One member of our group eventually spoke with the bartender, who adjusted the beers to happy hour pricing but left the oysters at full price. When we asked about that, we were told that only the Chesapeake oysters were part of the special — again, something not indicated anywhere. His only explanation was that “it’s always been that way,” but as first-time customers, there’s no way we could have known that. Up until receiving the bill, we had been discussing making this a regular monthly spot and even bringing our families. Unfortunately, due to this poor experience and lack of clear communication, we’ve decided we won’t be...

party of 4, our server was Andre. he was INCREDIBLE! attentive, knowledgeable, and was around just enough to know that we are taken care of but not abandoned or in our space too much, the shrimp tacos were decent, the shishito peppers were amazing, great char and nice sweet flavor accompanying the pepper. the fries were also lovely being quite thin and flavorful but without an overbearing amount of salt, the spoonbread was nice and sweet and provided a tasteful contrast between the savoury entree. BUT ONTO THE SALMON! this was the one of most tender salmons ive ever eaten, i barely put my fork on the salmon and it began flaking, i ordered it medium well so keep that in mind if you have a different preference. the salmon was delicate and the seasoning accompanied the salmon so nicely, it was not overpowering at all. the portion of veggies was also a lot which i loved, but if you dont, you should consider eating more veggies since this restaurant makes them very well. i also ordered a side of their lobster which was so tender and the meat was delicate. andre was very attentive and his memory created an even more seamless experience, he even gave us a complimentary chocolate tarte, which was a rich dark chocolate chip brownie topped by an even richer dark chocolate ganache. i think it’s important i mention i came here with my mother who might be the pickiest eater in all of existence and she said she can’t wait to come back for the salmon, we are genuinely impressed by Salty Mary’s hospitality and commitment to putting out good food. and a special thank you to Andre for being an absolute legend and representing the restaurant exceptionally, you gave us such a good first...

Unfortunately, our experience was not great. Taking into consideration that it was busy, I expected to have a wait. The atmosphere was lively from the moment you walked in. Great smells, lots of conversation buzzing and laughter, it seemed like a great place to come eat. But I was not impressed. I hadn't expected empty drinks for long periods of time, all of my family to have their meals while I waited almost 10 additional minutes to get my lobster roll. I know it sounds silly, but my son was near done eating his meal by the time I got mine. But moving on: Each meal was good. Blackened salmon- good but surprisingly small portion, Burger- good, snow crab-excellent-But the potatoes with it were super super dry, couldn't swallow without a sip of water. Clam linguine meal- my husband enjoyed, not my fancy but you could tell the spice and flavors bursting from the dish were great. Lobster roll- soggy, I did not eat the bread and just ate the lobster from it. 1/2 dozen oysters- excellent. I was severely disappointed that they did not have any sort of meals for kids though. I understand that it is geared towards adults, but we had 2 children in our party, so it would have been nice to give them some choices that they would have a better time eating. I must say it wasn't all negative though. The staff was polite and welcoming, the establishment was clean, and and it had a good atmosphere. But due to all other aspects of the visit, I will not be back. If I am going to be paying for high end dining then I would prefer to have good food, service,...