It’s been almost a month since my experience at this establishment, but I still feel very displeased and disappointed by the service that my party and myself received, so much so that I’m writing this review at the risk of sounding like a complete Karen. But as a preface, I 100% understand and sympathize with what the service industry is going through right now as a whole. I know everyone is short staffed and overworked… But as someone who has 6+ years of serving experience, half of which employed by a 4 DIAMOND (not star) resort, I found this “upscale dining experience” to be below average, highly disappointing, and overpriced.

To set the scene: My group of 5 arrived in town on a Thursday evening and arrived at Asiago’s at almost exactly 7:00pm. It being a Thursday, they were NOT busy and there were maybe 4-6 other tables in use. After a few minutes wait, we were escorted to a 10 top in the far corner, right next to their spare chairs and vacuum cleaner, with the view of the city almost completely blocked from view by a half wall… rather than any of the various 6 tops that were set and unused. I took notice that they had a twosome set at a 6 top while there were various 2 tops available.

After 10 minutes of waiting and browsing the menu, our server, who I’ll just refer to as “J” because I don’t want her to get in trouble, finally arrived with some bread and a pitcher of water and glasses, which she proceeded to fill from one end of the table and then dole out to me to distribute to my party members.

We put our orders in and proceeded to chat amongst ourselves while waiting for an appetizer and food to come out. About 15 minutes after putting in our orders, some of our party members water glasses were almost empty. J came back to drop off the appetizers and asked if we would like to order any alcoholic drinks, we declined and requested more water. After 15 more minutes (30 minutes now), all of our waters were empty and she hadn’t returned. After 30 minutes (45 minutes) glasses were empty and had been for a while. We eventually had to flag down an entirely different server just to ask for some water because ours had disappeared and not come back after the appetizers were dropped off.

So, after over an hour, our waitress finally reappeared and the food finally arrived. The waitress kept making small comments as she dished out our food and topped off waters trying to get us to compliment her as she served us, which makes me think that the other server we flagged down may have told her to pick up the slack, but I don’t really know.

HERE is what’s really the most disappointing experience: 3/5 of us ordered the “Parmesan Crusted Alfredo”… does the picture I’ve provided have chicken that looks “crusted” in any way, shape, or form? This is literally just cheap grated Parmesan sitting on top of the chicken. And the piece of chicken itself was SO BLAND. It tasted as though there wasn’t a single sprinkle of seasoning on it. We had to LOAD our dishes with salt and pepper for it to even taste decent. Paying $21 for this felt like a huge rip off. And it was rung in as simply “Alfredo pasta, add chicken”, which makes me wonder if the item we received is even what we ordered.

Overall, nothing about the experience was “upscale” as you are led to believe and you’re better off making chicken and pasta at home.

I’ve also attached a picture of the lovely view we had next to our table.