Bonjour French Bakery & Cafe - Weston — Restaurant in Weston

Last April 23rd, 2021 (7:20 pm) my husband and I went to Bonjour Bakery in Weston for a coffee and dessert. It was our third time visiting the place, this time to live a terrible service experience. I ordered a dark decaf latte, being recommended a cappuccino by the attendant, as the perfect choice. After tasting it, I realized it was not the coffee I ordered, any dark, so I went to the coffee-counter to request a correction to my order, simply asking for more coffee to add. The employee receiving my request consulted to the coffeemaker operator who replied that I had to pay $ 0.80 for additional coffee. I thought it was a joke, but he seriously insisted that I should pay extra money to correct the mistaken coffee order. Hey, we are talking about a simple error with a simple solution. Although it is a ridiculous amount of money, I insisted it did not make any sense to pay for an error of the coffeemaker operator, who immediately after replied he could not do anything else since he would lose a coffee and he was following the bakery policies. His answer was extremely rude and reflected the mediocrity of the service provided by this operator, as well as a petty treatment from those who prefer to lose customers and deteriorate the image of the business that they work for rather than to accept and fix an error. I asked to speak to the manager on duty and they said he was not in the store; I asked the coffeemaker operator for his name to make a complaint and he refused to provide it. My husband and I asked other employees about the manager or a supervisor, and they all confirmed the bakery was being managed by the coffeemaker operator himself…, much to our amazement and discontent. How on earth is it possible that a “representative in-charge” cannot make the right decision to simply offer a little more coffee or to brew it again?. I cannot ignore the fact that someone who is doing business in our community responds rudely to his customers and hides himself into arguments such as: "I am not authorized", "it is company policy" or "decaffeinated coffee stains less". Given my immense indignation, feeling mistreated and not being able to find the right person to address my complaint, I took a picture of the coffeemaker operator and notified him that I would post it (we will not do it!) along with a negative review of the lousy service he provides. To make it worse, before we left the bakery, we told the operator he should have paid attention to the girl who took our order, when she recommended him to prepare a new coffee. The operator replied that we were “the only table complaining” and hinted, in a derogatory way, that he could pay the $ 0.80, a reckless comment which was out of context. I left the place without having the coffee I paid for and with the bitter feeling. I hope that the owners of Bonjour Bakery of Weston will take the necessary corrections, will train better their staff and will make sure to offer a good treatment to those who support their business in this community, as we used to. It is a shame that for an insignificant coffee they have ruined our pleasant moment and we have had to leave the place feeling furious, together with the friends we were waiting to share some time in...

⭐ 1 STAR

Terrible experience at Bonjour Bakery on February 8th around 1:45 PM. My husband and I placed two separate orders some items to-go and others to enjoy at the restaurant totaling over $130. While waiting, we sat at a table, and as my husband took a bite of his food, Manager Jen abruptly interrupted us in the rudest way possible. She scolded us, saying that if we ordered to-go, we weren’t allowed to eat there unless we paid an extra 12% surcharge. Her aggressive tone was completely unnecessary.

When I tried to explain that we had two separate orders as we planned an at home brunch the following day so we got many bakery item to serve, she rudely cut me off mid-sentence. I politely asked her not to interrupt, and instead of listening, she just stared at me and walked away without another word. It was humiliating, especially in front of other customers.

The 12% charge for eating the quiche at $10.99 and the Ranchero egg at 13.49 would have barely be $3…

We’ve been loyal customers, but after this experience, we won’t be back. No one should be treated this way, especially after spending over $130! Management needs to seriously address this unprofessional behavior.

Had to eat in the car… worst experience ever!

Adding also that out of the 8 madeleine purchased, 7 were burnet!

Response to owner below:

Yet another deplorable response update from Daniel was emailed, so here goes my public answer, please note the lack of attention and customer support from the business:

Daniel,

Given the way this situation has been handled, we have no intention of returning or supporting any of your businesses in the future.

Your response makes it clear that customer experience is not a priority. Instead of acknowledging the impracticality of your policy or taking real accountability for how we were treated, you’ve doubled down on defending a system that makes little sense in practice. Any customer can order a drink and consume other food while sitting, making your strict enforcement of a 12% surcharge arbitrary and unreasonable.

Furthermore, your manager’s unprofessional and rude behavior was the primary issue, yet your response minimizes it as a simple miscommunication. It was not just a lack of clarity, it was an unnecessary and aggressive interaction that made us feel unwelcome. A good business takes such feedback seriously and makes meaningful changes, rather than dismissing it as an isolated incident.

We will not be returning, nor will we recommend your establishment to others. There are plenty of businesses that prioritize both fairness and better customer service unfortunately, Bonjour Bakery is not...

Thanks to STEPHANIE “the provoker,” my experience at this bakery was the worst I've ever had. I drive 40 minutes from downtown Miami to Weston just to enjoy breakfast or brunch at this place, but Stephanie made sure I would never want to return.

I had previously heard from friends that the customer service here was poor, but I always defended the place because of its good food. However, in this industry, it's not just about the food—it's about the full experience: food, customer service, and cleanliness. If one of these is lacking, the whole experience falls apart. This bakery represents French culture and cuisine, which is known for its excellence, but unfortunately, the employees do not reflect that standard.

As I was grabbing my coffee from the barista, Stephanie approached me with a terrible attitude, telling me not to stand in the spot I was in—where I’ve always stood without issue. She could have simply asked politely, and I would have gladly moved. Instead, her behavior was unnecessarily aggressive and unprofessional. When I asked for her name, she refused at first and only gave it after I insisted and requested to speak with a manager. Even then, she continued to act dismissively, as if she didn’t care about the consequences of her actions.

This kind of attitude has no place in the hospitality industry, where service and food go hand in hand. It’s unfortunate that someone so unfit for customer-facing roles is allowed to represent what should be a positive and welcoming...