Lulu's Thai Noodle Shop — Restaurant in Westwood

I really want to give my overall experience today a 0 out of 10 .Tonight I attended this establishment with a large party, to celebrate my cousins wedding engagement everything was going OK, until we got up to leave a waitress that was wearing blue hair who name I believe was Brittany walk up to our server and loudly stated to our waitress out loudly were we was able to hear "whenever a party comes in that is over 10 people or more you need to make sure that you up the gratuity to 12%" and slams the menu. She then follows us outside while we were taking pictures. We had one of the male waitress take the picture for us. She then comes up to him and stated he shouldn't be taking our pictures because they did not tip . The male waitress proceeded to still take our picture, and after the picture was taken, he politely addresses some members of my party and apologized for her behavior because he understood and knew that his fellow waitress was being very rude. The same blue headed waitress comes back outside stocking us again. She stated something to the effect of "you guys spent over $500 but it didn't tip"under her breath. This was very unprofessional customer service , for the fact that not all my party didn't tip the waitress, but some of us did and for you to follow us multiple times outside and speaking negative about us under your breath out loud where we can hear you is a form of harassment. My sister then goes back inside to speak with the manager to complain and asked about the gratuity policy for we did not see it advertised on the menu. the manager explained to us that there's not a added gratuity there for parties greater than 10 that is added to the bill for their establishment is not based off of gratuity and also customers are not required to tip but is often custom. I found this experience offensive and do not recommend eating at this...

Ordered through Uber Eats for pickup (since I lived outside the delivery zone). I arrived to the restaurant last night thinking this would be an easy pick and go for being brand new to this area. Wasn't expecting the food valet but they asked me to stay in the car and that they can go to retrieve the order. He walked out multiple times empty handed saying he couldn't find the order and I suggested I'd go inside to get my order but he insisted to stay in the car and I'll find the order. I showed him my phone saying order is complete via Uber Eats app and this is my order. After few minutes, he said he found my order but it's not complete yet and it should be coming out in 2 mins which ended up being 15 minutes later. Food valet handled me the boba drink and food. I noticed he wasn't wearing any gloves so I sanitized the plastic top piece before I sanitized and waited for few minutes before piercing the straw in. As I took a sip of the drink what seemed to be in a 6oz cup, it was filled with 50% ice and few pieces of boba. Authentic Boba drinks are typically blended with the ice and atleast 1 cup of boba pieces but that wasn't the case for this Thai place, it was ice and juice and 4-5 pieces of boba pieces at most. Very disappointed in the drink and not worth the $4-5 price for the drink. Wasn't compensated by the restaurant for having my food sit there and have the drink melt for 20 mins and I sure wasn't going to wait for another 30mins for a fresh new order. Overall, horrible experience with this restaurant because of this drink they call boba but instead got a melted down drink which is pretty much juice. Never eating at this location ever again, even if...

Lulu’s was so SO wonderful. The staff was not over stretched so the service was thoughtful and relaxed. Very friendly. Also, I was meeting someone who ended up being delayed and they let me charge my dead phone while I waited. Most places would have turned me down, but the service is just top notch.

There is a BEAUTIFUL view from in dining and there is a balcony for our dining. They grow their own herbs in a garden outside their restaurant. HUGE beds of mint were bolting in the heat when I was there. They also have LARGE lovely indoor plants with broad leaves that take advantage of the natural light from their HUGE window. The atmosphere is really lovely.

I saw families with small children at the restaurant and the staff helped them to feel right at home. The kids and parents seemed happy with their experience. (I people watched while I waited.)

When the food arrived, MAN!, it was just divine. I had vegetable wontons and it was really satisfying.

When my guest and I were done eating, we wanted to catch up for a while without camping at someone’s needed table, and they said it was okay for us to just chat outside on the balcony. They even checked on us now and the and brought us water after we had paid.

Wonderful place. ABSOLUTELY a must if you are...