Unforked — Restaurant in Westwood

Ordered via Uber Eats (since that is one of the platforms they offer online).

Initially, I noticed our order was missing a concrete. I reported that to Uber Eats and am now waiting for a refund. After I'd sent that message to Uber Eats, I went to eat my burger, which I requested have pickle and grilled onions and no tomato, no lettuce and no sauce as I personally do not like the unsauce stuff and think it tastes, frankly, gross. To the restaurant's credit, they did get the pickles and grilled onions on there. But, not only did it have tomatoes and lettuce, it was literally smothered on both sides in the sauce, providing no way for me to effectively eat it, even with scraping off the sauce, without it tasting like this stuff I don't like.

I then try to call the restaurant, because, unlike the missing concrete, which could be an Uber issue and is being refunded, this is certainly the restaurant's error (not to mention Uber offers no way to make second reports on orders, apparently). I see there is no number for the Westwood location where our order originated from online so I call the 119th location and am told, verbatim, "ummm, they don't have their phone system set up yet and we don't know anyone over there". I also tried to call the downtown location....no answer.

I think it seems like bad practice to have an open location that patrons cannot reach for an issue with orders. Or, at minimum, have someone at another location that has a way to assist when there is an issue. Unfortunately, both the missing concrete and the burger were mine, so I got to enjoy an order of lukewarm fries while my husband got to eat three tacos and the concrete that did arrive that he ordered, that again to the restaurant's credit, he said were very good. (He offered me his food but we have different tastes and I knew I would probably not enjoy it as much as he would).

Such a disappointing experience for me tho, really. Now I'm doing what I didn't want to do, because I feel crummy at the moment, and cook myself dinner. I understand this sounds very "Karen" of me but $65+ dollars w/tip is a lot of money to us and we were...

I would not recommend anyone to Unforked. This place was really good before it had a fire that shut it down for a long time. It opened back up but now the food is terrible, orders are made wrong or undercooked, and the customer service is horrible. They have false advertising on their app. When you want to get the order corrected because it doesn’t give you the option or even display what’s included with the item, they send you in circles. Good luck trying to call the restaurant because no one will pick up the phone. Instead, you’ll be sent off to some fake AI chat functionality that won’t solve the issue. And it’s a shame they got rid of the Bada boom because that was a really good taco. The quality of the food has gone downhill as well as the service. BTW - their limited smashburgers are the WORST!!! I would give zero 0 stars overall but that’s not an option. We will just stick to the shake shack and other over priced quality fast food joints...

I eat at this place quite often. Usually ordering it from home because I’m an extremely busy entrepreneur (although I’ve also driven 7min to the location). My fries were soggy, wet and gross. When I called to talk to someone, the manager disregarded my first set of words (which was: I’ll drive in to get my new meal) and told me “do I want to be rude or do I want my meal remade” if she had listened in the first place - I wasn’t asking for a refund. I had already said I would drive in. Now, with blood sugar low, my workload getting behind on me, I have to drive to another location to eat and see if they have better service. I have observed this lack of customer service when I’ve gone into the establishment to eat as well. Staff would rather gather and talk than clean up or service customers. As a business consultant, I highly recommend the owner implement a quality control system and...