Dunkin' — Restaurant in Wethersfield

Stopped by at 4:11:47 to order a hot coffee. I haven't been for a while. The last time I also went thru the drive thru window. The girl was pokered faced and rude. I haven't been back in over a year. Today this young man dropped my gift card. Ok no problem, opened the door and got out to get it. He was gracious and apologetic and gave me free doughnut with my coffee. I wanted to give him a tip but there wasn't a trip jar and he refused it. Let me tell you, he is a keeper! A real people person and dedicated worker that fortifies the staff. I don't say this because he gave a doughnut. Hopefully management can recognize him as a valued employee. Didn't get his name but he wore glasses. So in essence kudos to...

Update Went here 9/18/23 and just reminded me why I drive past here every morning to go to the dunkin in Rocky Hill. Super slow moving line just to receive a burnt to a crisp bagel and soggy snacking bacon which wasn't even the maple sugar bacon they're supposed to use. Horrible experience as always here.

This location was great until about a month ago. Everyday there's something wrong with my order recently. That's not a big deal but the last 2 mornings I have come I was served yesterday's bagel. It should be fresh at 6am or 8am. If I go in the afternoon I completely understand if my bagel is hard. But in the morning it should be fresh. These taste way past their 10 hour shelf life. Very...

I have to say today I'm done with this place. They have it together about 50% of the time. Today I was charged twice and given the wrong coffee that tastes like a dirty puddle. After repeating it two-three times because the girl taking the order couldn't hear I told her again at the window. I told them they overcharged me, so instead of refunding it they charged me again and I still didn't get what I ordered. Sometimes the line is over a 30 minute wait for 5-6 cars. I've complained so many times and obviously nobody cares because it...