Tequila Rio: Mexican Cantina

My family and I recently visited Tequila Rio on a Friday evening. The riverside seating is quite nice. Unfortunately there were intermittent storms so we were seated in the atrium which is also a really nice setting with a lot of plants albeit a bit cramped. Our first tip off should have been that the place was empty when we arrived at 5 o'clock but we assumed it had to do with the weather. My wife ordered a drink that was a combination between a pina colada and a margarita that was pretty good. We ordered guacamole and chips as an appetizer which is where the problem started. The chips were quite stale and hard to chew. The guacamole was edible but bland overall. We admittedly did not mention anything at this point and left it off to the side while we waited for our food. We each ordered a couple of tacos with the Mexican rice. Nothing that came out of the kitchen was cooked or seasoned well. I ordered a biria taco that was just some shredded beef in a stale tortilla with lettuce. There were some crumbles of queso fresco but there was no melted cheese. It did come with a side of jus but it looked and tasted like soup that they had in the kitchen. I had also ordered the baja shrimp taco which was also served on a stale tortilla and the shrimp was overcooked to the point of being rubbery. By the time I tasted the rice I don't know if I was just annoyed by the rest of the experience or if there was really something wrong with it but it was not to my, or my wife's, taste. We set the plates aside and politely requested the check. The server didn't seem to notice that anything was wrong at this point and we were just going pay the check and leave until he asked if we wanted boxes and declined. He then sent a manger over to see what they could do for us. The manager was very polite and understanding and took a few things off the bill for us. I note the service as 3 stars because our server was clearly the only one working when we walked in an he was trying to manage the bar and take orders. Not at all his fault but he wasn't able to properly do his job after a party of 8 came in after us. Overall I would not recommend Tequlia Rio unless you're just stopping for a couple of drinks on the waterfront.