Pho Hiep Hoa — Restaurant in Wheaton

Like others are saying this place might have been good at some point in the past, however it has gone completely down hill. When we entered the restaurant had terrible ambience, it felt like a soup kitchen down on its luck. It had a weird, off-putting feel to it, and the tables were arranged in a horrible manner, and it had a very sad, dirty, almost hopeless aura to it. There were literally only three other customers, one was a man that had just finished eating and the other two were women with masks that kept staring at us with a wild look. We were not greeted when we entered and had to seat ourselves. There was a waitress that was talking very loudly with the man who had finished eating. She did not acknowledge us at all and we had to seat ourselves. Eventually after five minutes of cleaning a table and ignoring us, she came over to take our order. The prices were about a dollar more than any other Pho place in the area. The waitress definitely had trouble understanding us. My wife clearly ordered the P3 but the waitress confirmed with "P2". We googled if we were even in the right restaurant that we remembered. Turns out we weren't. We were so unsettled by everything and realized that there was another Pho place literally a block away that was the one we had intended to go to, so we canceled our order and left. We would not be surprised if the place turned out to be a front for unsavory business. Save yourself the trouble and go to Mi La Cay instead. It's just a block up the road and is better by literally every possible metric. Will never be...

Been going here for years love love the food and love the people...... unfortunately not too long ago, before cvoid, the owners daughter came from bmore while her pho restaurant was being worked on and not only up the prices but also started to charge per take out container. So again per take out container, even if you come to pick up yourself if you order 2 pho its 50 cents each container that the soup is in. My last order I spent the same amount I did while in downtown DC. I can understand having higher prices in tourist areas like bmore and DC but Moco does not have tourists. Also if you take to go and prefer you sauces separate, you get charged 35 cents per sauce. Mind you these sauce containers are very very tiny. And we dont ask for extra sauce we want to replace the hot sauce and brown sauce mixed together in one and have it separate instead. Also the amount of noodles have gone down to half, it used to be close to the top. And last but not least, also to go the amount of bean sprouts, mint, jalapenos have been cut down OVER half the amount that it used to. I understand, especially now with this covid, some things probably needed to change but again this was before and I'm sure covid made it worse. But this ended up being too much change and so disappointed this happened. Off to find a new pho restaurant, unfortunately. I will say a positive brought in, is they now have shrimp pho! Wish this started...

Food is okay but the reason for this review is because I don’t think they are aware a scam website has took over their website. I placed an online order through their website, got an email confirmation, even a text confirmation. Before that my order went through, it was kinda strange that once I tried to pay, my card declined because I received a text saying it was a fraudulent transaction. However, there were times I experienced this and it turned to be a legit transaction. When I got to the restaurant, they were telling I called and that I needed to pay. However, I was trying to explain to them I already paid and that I ordered online through their website. They said they only take orders over the phone and you have to pay inside the restaurant or they have orders through UberEats. I showed them my email confirmation and also the charge on my card but they were still confused and said they did not get my order. I just left and contacted my bank to get a refund since the restaurant didn’t receive my order. Then, I looked up the restaurant ordering service and it turns out to be a scam online company that usually takes over other restaurant websites and looks legit since it takes your orders, gives you confirmation emails/texts. So beware of this online service called “ simple menu order”. I hope this restaurant takes this review in consideration since it’s taking its customer money and time, and report that...