Egg Harbor Cafe — Restaurant in Wheeling Township

HOW do you have a 4.5 review? I'd give you a zero if I could. I've had three experiences with Egg Harbor and EACH ONE WAS A DISASTER. The fact that people rave about this place makes me think they have kept my name flagged so that they can punish me EVERY TIME I ORDER.

EXPERIENCE 1: Uber Eats. Apparently the driver stole my food. I reordered, and Egg Harbor refused to fill the order according to the next driver. So for two hours, I was without food, but Egg Harbor couldn't call to tell me the situation the second time around? I could have ordered from somewhere else during that time. Are you punishing me for someone else's bad behavior?

EXPERIENCE 2: I ordered pick-up. There was a pick-up time. I arrived at pick-up time. My food wasn't ready. I get it. 4.5 star restaurant. I waited another 30 minutes beyond the designated pick-up time before I got my order.

EXPERIENCE 3: Today. I ordered pick-up again. I decided to arrive LATER than the designated pick up time. Still wasn't ready. Really? Now I'm getting suspicous. There were many empty tables in the restaurant. So I waited. And waited. And waited. 45 minutes passed and I realize I won't even have time to eat. I asked to just cancel my order. Someone said, "I could check ---" Really? I've been the one lonely person the three of you have been looking at for 45 minutes and you're going to check NOW? Someone else read the room and was quick to cancel my order. The other person magically came out with a bagged order. And how long has that been ready? How long has that been getting cold?

I'll give that one star to the person who didn't argue and just cancelled my order.

But guys, if I'm on some sort of blacklist, this...

I have been a patron of this place really on and off for the past few years. The most recent visit I was able to experience their renovated extended space that has made the wait much more reasonable and comfortable. A much needed expansion for their location. So the various times that I have visited the same thing always attracts me, That small town atmosphere and unique menu. However, this last visit assures me that I will not be back until I hear their have been changes made. Let me explain. I had jacks healthy scrambler, instead of me going into detail on how small of a portion this dish was please believe me it was disappointing. I wish I took a picture. This dish was 11 dollars. My guests were somewhat better in luck with portions, however the worst was the Acai bowl. This was a joke. The bowl was actually a small cup and the acai was not smoothie consistency but watery. 12 dollars for this one. All in all for the 4 of us it was 60 dollars and change. Trust me very disappointing. Seriously I would have had no problem spending maybe 8 at the most for that jacks scrambler but 11? Trust me much better places to go around Arlington Heights. This is not one of them until they wise up on their portions and relative pricing.

I would go to Golden Brunch cafe off of Golf road instead...

I've been to the location in Burr Ridge which set the stage for excellence and I expected as so from this location this past Sun (7/21) afternoon.

My Veggie Skillet was uncooked from the veggies and potatoes which were hard. Worst part was the server (millennial) who treated me unfairly with a subtle attitude because I was a single person on her table which I even told and urged the host to put me in a smaller table because I know how they depend on tips as I was a server for many years as well.

As I placed my order she sloppily poor coffee and spilt a little on my table and just walked away without addressing this. She never checked up with me on how the meal was or do I need anything else per a servers protocols for excellent service. I was almost done with my meal which I rushed it because I felt uncomfortable being here she just came by with no follow up and said "I am going to just leave this check here for you" and for the first time she had a smile and stated "Oh that was fast." I knew she was happy because she knew she'd get a more people to serve this more tips (of course depending on many people sat there).

I still left a 20% tips as a payoff to never...