Sweet T's Bakery & Cake Studio — Restaurant in Wheeling Township

We have been coming to this place for the past 8/9 years We have 4 kids and every birthday we ordered our cakes here. For my daughter cake in December my wife ordered a pink Hello Kitty cake. And when I got back home my wife opened the box and it wasn't what we ordered. When we called to complain and to let her know that the cake wasn't what we ordered we were welcomed with huge attitude and trying to convince us that the red is pink because the cake that this lady did was red not pink and on top of that she decided to fill it with raspberry jam that we never requested and she had the audacity to tell us everyone loves this filling so we had to be stuck with the jam we never orderd.. It was very difficult conversation very unpleasant after a quite some time she decided to give us our money back but not tax included and we've been told to never come there again buy the owner because we spoke up and after years off choosing this place over plenty of places we could of went to one complaint made her tell us rudely to never come back. Then next day I went in to pick up the money the cake was 41 and change so no tax it said I supposed to get 38 with change I opened the envelope in my car and there was 28$ so unfortunately I had to go back and confront the owner about this issue. So after dealing with that she did not liked that she needed to pull out extra 10$ out of her register I said thank you was walking away and I've been told again to never come here again so because our cake was done wrong and the money was miss counted we recieved very rude and unprofessional service. So to the owner please treat your customers with kindness and respect it doesn't give you any rights just because you took over your family's business to treat people like crap it was very unpleasant situation and she handled that very poorly. In the photos you clearly see the difference of color and just the design we asked and what we recieved. We ordered the pink cake with pink bow and the pink dress and non of the white thing around the cake and we asked to say happy birthday on the flat part on the bottom. And she said it's done perfectly and she's very proud of that cake. Please those are two completely...

This review is long overdue. I did not get the name of the girl whose kindness and thoughtfulness that day made such a difference! I was pre-occupied. If she reads this review, she may remember.

On August 28, 2025 - 6:00pm or so, I arrived not realizing it was closed. They only just closed. I got to the door, this young lady informed me they were closed. I said ok, she must have seen the look on my face and she asked what I was looking for. I said a couple of cup cakes, really. Maybe 4 if there's more. At the risk of her co-workers' ire, she allowed me entry. Her co-workers were looking at each other with disapproval, but they didn't say a word. I completely understand. It was the end of their shift, they still had some clean-up to do before they could leave.

The girl who let me in packed up a few pretty cupcakes I selected and rang me out. I didn't have cash to tip her, but I wish I had. Perhaps next time I come by, I will see her again and thank her.

There's no way she could have known, but after a full day at the office, I had driven an hour to get to that area to visit my aunt who was in recovery. My aunt is very dear to me and we share a love of cup cakes and pretty confections. It was important because I already promised her I would stop to get some. It was late, I didn't have a lot of time to find another place that possibly had pretty treats, I had a couple of hours to visit with my aunt and an hour drive home.

Although she is young, your employee had the presence of mind to show kindness, go against what the majority might have done, and in so doing - without her knowing - made such a difference that day! See my aunt's face and how happy she is.

I wish I knew the girl's name, I've been calling her the Sunflower girl. I didn't want to press too much, but I wanted to leave this here. Thank you to the Sunflower girl for being kind, for being a ray of sunshine!

I left 4 stars for food because I didn't have any of the food, so I couldn't attest to that. The cupcakes were delicious! 4 stars for atmosphere because I liked what I saw, but didn't get a chance to really get a feel for the atmo during...

I initially reviewed a cake made for us on Sweet T's facebook page but it seems they weren't open to the feedback and proceeded to block me.

Rewind to August: I ordered my daughter's 3rd birthday cake. Mermaid theme. I went in, asked if they could do a design I had found on pinterest. They said it wouldn't be a problem. I picked it up 2 weeks later. The inside of the cake was very nice. The outside? Not so much. Very unneatly made, especially the sides. My daughter's name looked like added as an afterthought. Her accent almost forgotten. The way it was written reminded me of grocery store customization. I was very disappointed. I provided feedback on Facebook along with 2 stars and the picture of the sides of the cake. They answered nicely and asked for more pics to review it with their staff. I obliged and shared a picture of the top via private message. They decided to share this publicly without my consent and messaged me the following "The top is definitely very clean and to our high standards - I'm sorry you were disappointed . I will repost the picture on the review to let customers know that the top was indeed well done. Thank you for the order." I was unable to reply or provide more details as they blocked me.

I guess a fondant mermaid with air bubbles underneath, a tail that was cracked/cut too much, a badly written name (or accent) and bad positioning of the side decorations is acceptable to them.

I was planning on still going for their pastries and non-decorated goods, but blocking a customer after receiving feedback is so unprofessional that I'll pass.

I hope everyone will have better experiences with them.

Edit to add: I went in to ask them to take my picture offline. The cake maker was unable to locate it so I'm hoping it's gone. She listened to my comments which I...