Subway — Restaurant in Wheeling

Ive been going to this location for about a year as it’s the closest to my home. I’ve never had an experience w a MALE employee where they didn’t make me feel stupid the whole time I was ordering. Saying things such as can I have this type of cheese and them responding “yeah that’s kinda what comes on it” while rolling their eyes or straight up laughing at me for asking a question. Idk what the problem is but if a man is making my sandwich there I never leave happy w the service. The ladies there are VERY nice but still slack in the following directions and making a good sandwich. Basically, don’t come here or you’ll leave disappointed in one way or another. Whether it’s the service or the taste of the food, never had a good experience overall here. They won’t even refund you when your sandwich is wrong. I had to throw a whole fit to get my money back when my sandwich...

This subway experience was like no other… I placed my order online so it would be easy to pickup and be on my way. That did not work out too well. The food was not ready until 10 minutes after scheduled. I understand restaurants are busy, but as much as they feel pressured by the people in store, online customers are equally important and orders should be processed in the order they are received. By the time I left the store I was already thinking about giving it a three star review until I got home unwrapped my sandwich and there was no dressing but they added an extra off menu topping… a knife. If I hadn’t checked my sandwich I would’ve easily bitten down into the knife. Major red flag and easily concerning for children. Overall thoroughly disappointed, but more importantly be sure to always check your...

I stopped by on my lunch hour, used kiosk to order. Left off three items from my sandwich. Thought it felt light when he handed it to me as this is my regular order at other SUBWAYS. Called immediately but no answer. So stopped back 2 hours later after my shift ended. Counter person argued with me was terribly rude and demanded I show her my sandwich even though I had a reciept. I went out and got the sandwich and she still refused to help and went into back to call manager. Five mins later returns with my reciept pulled and says this is from two hours ago and you ate half the sandwich, there's not a reason to even issue a refund. Sassy to say the least and not at all professional. I would never return to this ELM GROVE SUBWAY. $16 FOR ONE SANDWICH COMBO AND CAN'T EVEN EAT IT TERRIBLE...