Subway — Restaurant in White Bear Lake

Stopped in to get a sub on my way back home and for a regular subway eater I hadn't been to this particular location as it's not near my house. Just walking up to the door I noticed an employee coming to the door with a massive amount of boxes, so I opened the door for them to come out. No thank you, no anything, whatever. Walk up to the counter and wait like you normally do for someone to get to the counter and wash their hands. The person acted like it was a giant inconvenience to wait on. They asked what I wanted, I told them. Didn't have that bread, just had white and Italian herb and cheese, it happens. But then they start making my sub and I have never had someone put so little of the meat on my sub. So I asked for more. They immediately gave me attitude "you seriously want more? It won't close or spread if I give you more. And I already started putting cheese on". Well put the proper amount of meat. I have been to Subway enough times to know how much there is supposed to be. They groaned and put more on. Now for the veggies. WOW, if I would have actually looked at them before starting the sub I really would have just driven down a few miles to the one I know does a good job. The veggies were definitely old, the lettuce was browning, and every other veggie was the same way. I didn't even choose my normal veggies because I wouldn't even feed those old looking veggies to my animals. 0/10 do not recommend. I called my husband and told him about my experience and he said the food was the same way the one time he stopped there to grab food. So it's not a one time thing or just a bad...

This location used to be a frequent visit but I won't be going back to this Subway location again after my visit on 8/10/2023 around 3:30PM. I went through the drive thru and ordered my sub as usual and proceeded to the window to pay and pick up my order. I was told my total was $8.06 at the window and handed my card to the cashier lady. Right after I handed my card over to the cashier, I received my credit card text notification and it said I was charged $9.64. That didn't make sense since she just told me the total was $8.06. I asked for my receipt while I waited for my sub (which took an unreasonable amount of time) and noticed a tip was added to my order. After I received my sub, I asked why there was a tip on my card when I was not provided the option to tip, nor did I consent and authorize it. The same cashier woman at the window just said "you know I didn't charge you for the deluxe, right?" as if that justifies her actions. That is theft to be taking money from customers and giving yourself tips that customers do not authorize or aren't aware they are being charged. I'm sure I'm not the first victim of this at this location, and this should be investigated immediately by management. Regardless if the tip was $0.10, it's about the principle. Even though the quality of service has gotten slower, I still supported this subway but after my last experience, I won't be back.

As other reviewers have mentioned, drive thru takes a lot longer than any typical drive thru, even if you are the only car.

If you decide to eat here, I'd advise stopping in to order and always check...

I did not finish my transaction because of the poor service. I was at the store 2720 east county rd E. It is very cold here today, so I chose to use the drive thru instead of going in as I usually do. I had never used the touch board before, I was able to order the 1st sandwich I wanted just fine, but when I went to order the 2nd, it would not let me enter it, I wanted something that was a custom order. I pushed the button for help, a male voice came on ( barely any volume at all) and told me it was broken, and I had to come in.As I entered the store , a female employee greeted me with a welcome- there was only one other customer in the store at the time, and was being helped by the male employee. She then asked me if I was the one that was in the drive, as I answered yes I was, she had my 1st sandwich I ordered up, as she told me what it was, and I then started to say what my second sandwich was when I was told I needed to wait- I suggested that if the drive wasn't working, maybe a sign should be put up saying it isn't working. The male employee yells out " do you think so?" and the female adds " it's worked for everyone else" I responded " look , you were the one that told me it was broken" At that point I'd had enough of their rude- condescending-arrogant-scarcastic attitudes. I told them just that. " I sure don't need your bad attitudes, there is another Subway just down the street, and I also said " I am a regular here, but not anymore. As I got to my car I thought " why bother going to another Subway? and elected to go to a Jimmy...