Burger King — Restaurant in White House

Window order. The order taker did not speak clearly at all. Ordered a burger with just cheese and mustard. Paid at next window and moved on to next window to pick up order.

Pulled away, back on highway. Looked at burger. Had lots of bacon on it. BUN WAS A SMASHED MESS.

Decided to return burger. Pulled up to area where orders are taken and said when I pulled up to window, I wanted to speak to manager. Got to window, and apparent manager was there.

What showed up was a lady with all sorts of piercings on her face and a ring in her nose. Trying not to appear shocked, I unwrapped the burger and showed it to her. They would not take it back but then took my order for what I originally asked for. They also would not take it in the bag to throw away the original, stating it was against policy to do so. As I waited in my car having been asked to pull around the building, someone came out and handed another bagged burger. I checked it before pulling away. It was correct. But the bun looked as though someone smashed the bun or sat on it. I will NEVER STOP AT THIS PLACE AGAIN. I ENDED UP THROWING THIS $7.00 BURGER AWAY THE MGR WAS NOT IN THE LEAST APOLOGETIC, BY THE WAY.

My business with them is...

Went through the drive in today and paid $7 with one car and had a balance of $4 I still needed to pay. The lady at the window started taking the order of a car that had just drove up. I handed her the car to pay the $4 and got a bank notification that I had just been charged $7 and then $15. I was confused and asked for a receipt. The lady closed the winder and called someone else over. They stood and talked for a few minutes without explaining anything to me. Finally the man that had came over opened the window. He said she had charged me for the people behind me and would refund that charge. He said I still owed the $4. I handed them my card again and was give three receipts. One being the first transaction of $7, then a refund receipt, and then one for the $4. I leave and get home to see that the refund receipt is only $7. So I’m missing $8 that I should have gotten back. I call and try to explain what had happened and I wasn’t refunded all my money. The man on the phone told me to “calm down” and then “have a nice day” and hung up. So I paid $19...

I guess we are spoiled by BK in Fremont, MI! Going thru drive thru at 6:45 am in Whitehorse, Tennessee, we ordered breakfast croissants mix and match. It’s on the menu, etc and the lady gave the price and I said that’s way too much! So my friend asked her if she gave us the 2 for……! She was disgusted and snotty and said that he didn’t ask for that special! She charged for each one separately! Then my friend apologized very politely and said he had no idea, but she was nasty and told him again what he did wrong! She complained she had to ring it up again, etc. I couldn’t believe how she was so rude. Also, here we get free senior coffee, but not there or FL. I saw the other reviews so decided to rant myself! The owner needs to step up and do his job as this gives BK a bad rep. Fortunately the Fremont, MI BK has a great morning Mgr so the night one must be doing something right too as it’s very busy...